Service Delivery Coordinator

7 days ago

Wanganui, New Zealand Downer Group Full time

**Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here**

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. We also offer:

- Discounts for Health Insurance, Samsung, Repco, PB Tech, Gym memberships and more
- $500 bonus for current employees who refer a friend to Downer
- We are focused on creating a vibrant community of belonging that pursues diversity, builds inclusion, and creates more equitable opportunities for everyone.

**Te whiwhinga mahi | The Opportunity**

Downer hold a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice that proactively manages and delivers to the national portfolio of facilities including 15 prisons, 98 courts and 99 community correctional sites.

Reporting to the National Administration Manager, the Service Delivery Coordinator is an essential support role Working closely with the Site Manager, Technical Trade team and sub-contractors you’ll be responsible for ensuring resources are scheduled and allocated to ensure we deliver the preferred outcomes for our customers. This role is based on site at the Whanganui Prison.

Working in a fast-paced environment with competing priorities and deadlines, a day in the life will include:

- Delivering administration functions including invoice management and processing with quality and within agreed timeframes.
- Direct Field Staff and Sub-Contractors to ensure Contractual KPIs are met, and works can be delivered at times suitable to the customer.
- Develop ad hoc status and progress reports & manage the work schedule board and adjust dynamically to meet KPIs.

**Nga Pūkenga Motuhake | Important Skills**

Having worked in a similar role, you’ll have a positive, can-do attitude and will come to work amped and ready to help out this busy & engaged team You will be exceptionally organised and show willingness and enthusiasm to work at pace in a high-volume environment. Your excellent communication and relationship building skills will be vital in your day-to-day dealings with internal and external contract teams. You will also:

- Attention to detail is your middle name You dot the i's, cross the t's, and leave no stone unturned.
- Be a team player who collaborates and communicates effectively in this high-volume, time-based environment.
- Have a curious & tech-savvy nature with the ability to confidently operate the MS Office suite.
- Experience in a fast-paced environment working in Admin/Scheduling/Planning

**Ko wai mātou | Our Organisation**

Want to know more about what it is like to work at Downer? Then head to our People Site people.downergroup.co.nz/join-our-facilities-team/

**Me pēhea ki te tono | How to apply**

**Downer NZ is an equal opportunity employer committed to creating a diverse and inclusive culture.**

Our workplaces are drug and alcohol free - all successful applicants will be required to undertake a pre-employment drug test and medical.

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