Customer Service Representative

**Customer Services**
- Greets and receives customers in a welcoming manner.
- Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
- Display a courteous and empathetic attitude to all customers
- Respond to customer enquires
- Provide information on products and Services
- Ability to work in busy and challenging customer focussed environment
- Provide efficient forecourt services
- Develop skills in checking oil, windscreen washer and water reservoirs if requested by the customer.
- Assist customer in washing windscreen if requested
- Keep forecourt area clean and tidy
- Cleans/buff the car wheels/body before or after Carwash if required
- Confirms Petrol, Diesel and LPG requirements with the Customers before filling
- Process all Point of Sale transactions in an accurate and timely manner
- Familiarize yourself with current information about services and products available for customers
- Participate in training and professional development and put new skills to immediate and meaningful use
- Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability._

**Barista & Food Handling Responsibilities**
- Welcoming customers, informing them about specials or new item
- Promoting coffee and tea blends.
- Learning about different coffee-making methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Cleaning and restocking work, emptying trash, and sanitizing equipment and utensils.
- Develop skills in handling and maintenance of all equipment.
- Keep Coffee Machine and Food to Go area clean and tidy all the time
- Complete daily Equipment Temperature Log
- Complete daily Pie Use by form & daily Wastage Sheet
- Adhering to all food safety regulations and quality controls.

**Store merchandising and Stocktaking**
- Shelf stocking (including product facing) and ordering
- Checks items received against delivery invoice to ensure the delivery is accurate, Report issues or problem to Store Manager or Assistant Manager.
- Identify and withdraw defective or expired items from shelves
- Organize the stockroom and ensure accurate labelling, logical placement, neat arrangement, and cleanliness
- Ensure stock control is maintained and rotated
- Carry out Stock takes daily as allocated.
- Observes proper safety procedures in the stockroom, particularly when lifting and moving heavy items.

**Cashier Operations**
- Cash drops
- Tacc II operation
- End of Shift
- Tacc reconciliation - Cash Drop Sheet - New float setup
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as cigarettes or Lotto.
- Accepting payments, ensuring all prices and quantities are accurate
- Accuracy with cash handling, maximum allowance variance $5.00
- Maintaining a clean workspace
- Completing administration accurately
- Record keeping all transaction receipt need to be kept.
- You should have a strong work ethic and high level of accuracy. You should be responsible, attentive to customer needs, and committed to providing excellent service._

**Cleaning**
- Complete cleaning chart on daily basis
- Carry out daily cleaning tasks as per the daily cleaning chart
- Carry out weekly cleaning tasks as per the weekly cleaning chart
- Follow all health and safety regulations
- You should be able to complete all tasks to the satisfaction within a given time._

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 32 per week

Schedule:

- Evening shift
- Night shift
- Weekend availability
- Weekends only

Ability to commute/relocate:

- Te Atatu, Auckland: Reliably commute or planning to relocate before starting work (required)