Functional Specialist

Help shape the future of education in New Zealand

**Help shape the future of Education**
- We work to _**_shape _**_an _**_education _**_system that delivers _**_equitable_**_ and _**_excellent outcomes_**

Our organisation is made up of talented and committed people around Aotearoa, from a wide range of backgrounds and cultures. While we work in different groups and on different things, we all strive every day to make the biggest difference we can for our students in our education system.

**About this role | Mo tenei turanga**

We have an exciting opportunity for an experienced Functional Specialist to join a high-impact team supporting the Ministry's enterprise CRM platform. This role is central to the scalability and evolution of our Salesforce-based products that underpin service delivery and engagement across the education sector.

You'll work within a cross-functional team to establish a robust, scalable and secure Platform that enables extensible user-centred products to be implemented on the Salesforce platform. Supported by Digital Practices, the team plays a key role in enabling smarter service delivery and better outcomes for learners, whanau, and educators.- For more details about the role, you can view the_ job description here_. _

**About you | Mohou ake**

You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Maori and promote tikanga and Te Reo Maori. You will also have knowledge of, or a willingness to gain an appreciation of te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

To be successful in this role, you will bring:

- Proven experience developing scalable OmniStudio components (FlexCards, OmniScripts, Data Mappers. Integration Procedures)
- Strong expertise in Flow Builder (Record-triggered flows, Subflows, Scalable automation design).
- Solid understanding of the Salesforce security model (Profiles, Permission Sets, Role Hierarchies, Sharing Rules, Sharing Sets)
- Hands-on experience with key Salesforce clouds (Service Cloud, Public Sector Solutions (PSS), Experience Cloud)
- Familiarity with DevOps tooling and CI/CD pipelines (Azure DevOps, Git, SFDX)
- Configuration-first approach expertise, using App Builder, Dynamic Forms, Record Types
- Ability to translate business requirements into scalable, maintainable Salesforce solutions
- Working knowledge of Apex and Lightning Web Components (LWC)
- Experience with Salesforce reports and dashboards
- Experience with data upload tools
- Prior experience within the New Zealand Government would be an advantage but not essential.
- The ability and willingness to adhere to the Public Service Standards of Integrity and Conduct.

**About our group and team | Matau ropu ake**

Matihiko | Digital holds the strategic lead on technology matters across the Ministry. This includes oversight of digital services in the Ministry, leading the cross-agency strategy 'Connected Ako: Digital and Data for Learning', enabling education system wide planning and investment in digital services, and ensuring the Ministry's alignment with broader best-practice government digital and data direction and guidance.

**Are you ready to make a difference? | Kua rite koe mo tenei mahi?**

If this opportunity interests you, please submit your cover letter and resume by using the 'apply' button. In your cover letter we'd like to know about you, your values, or anything else you'd like to share. We're keen to understand your motivations, strengths, transferable skills, and the diverse perspectives you will bring to the role.

**Applications close Midnight Monday 24 November 2025**
- We want our people to feel valued for their unique qualities and have a sense of belonging. If you require assistance or adjustments to fully participate in the recruitment process, please let us know._