Customer Service Representative

2 weeks ago

Hamilton, New Zealand Sime Darby Motors Full time

**Job Details**:

- Reference #
- 56095
- Location(s)
- Hamilton
- Expertise
- Automotive, Automotive + Fleet, Commercial/Trucks, Commercial/Trucks
- Job level(s)
- Experienced
- Work type(s)
- Permanent
- More details (document)
- 240111 - TWL Customer Services Representative 2025.docx

Are you a passionate automotive enthusiast with experience in parts and customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, TWL is looking for you to join our front counter team in Hamilton

**About Us**

A part of Sime Motors, TWL are at the cutting edge of the heavy transport and automotive parts industry. But we're not just about parts; we're driven by passion, innovation, and excellence. We pride ourselves on delivering top-tier service, and we're looking for a motivated individual to join our team and help take us to new heights.

**What You'll Do**
- Leverage your automotive knowledge and use your expertise in heavy transport and automotive parts to assist customers with all their truck and trailer parts needs.
- Deliver exceptional service with a friendly and helpful attitude, offering advice and solutions that keep customers coming back.
- Collaborate and contribute to the wider team, sharing your knowledge of the industry and working together to achieve success.
- Handle inventory, process parts orders, create quotes, issue invoices, and help keep the store running smoothly.

**What We're Looking For**
- Proven experience with heavy transport or automotive parts.
- A keen eye for detail and the ability to find solutions in a busy, dynamic environment.
- Strong communication with excellent interpersonal skills with a customer-first attitude.
- A collaborative spirit, ready to win together as a team.
- Enthusiasm and passion for working in the transport industry.

**Why TWL?**

This is not just a job; it's a chance to grow with us and develop your career. For the right person, there's a real opportunity to grow into a Branch Supervisor role.
- Enjoy a competitive market salary and plenty of opportunities for career progression.
- We offer ongoing training, individual development plans, leadership coaching, and regular performance reviews to help you reach your goals.
- We believe in integrity, teamwork, and shared success. We succeed if you succeed. If you do too, you'll fit right in with our team.
- We also provide long service leave, birthday leave, company buying privileges, access to discounted retail buying and health and wellness packages, annual health monitoring and EAP services, and an employee referral programme that rewards you

**Ready to Accelerate Your Career?**

If you're excited to work in a vibrant and growing environment with opportunities to grow your career, we want to hear from you

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