Technical Specialist

2 weeks ago

Hamilton, New Zealand Genesis Energy NZ Full time

As New Zealand's market-leading energy retailer, we look after more than 500,000 customers. We generate about 20% of the country's electricity from a diverse portfolio of thermal and renewable generation assets across the country.

**About the role**:
As a Technical Specialist you'll provide analytical support relating to market interactions and submission processes for both Electricity and Gas.

The role will also support the mitigation of compliance risk through exception management, reporting and the identification of risks to improve internal business processes and compliance levels.

**Key responsibilities**:

- Support the submission processes for both Gas and Electricity.
- Support the mitigation of compliance risk through exception management processes and data cleansing.
- Provide technical support, investigation and analysis to the wider team to allow accurate measurement of performance against agreed targets and core functions which improve the customer experience.
- Assist with providing compliance related reporting.
- Assist in identifying areas of continuous business improvements through analysis in order to improve compliance and process efficiencies.
**About you**:

- Around 2 years of analytical experience, ideally with a customer focus.
- Great computer abilities with the confidence to pick up new systems.
- Intermediate Excel skills - some exposure to SQL would be an advantage too.

You'll have a desire to be part of a high-performing team where successes are celebrated. We are looking for a self-motivated individual who has the skills to manage their own workload as they strive for accuracy and excellence in everything they do.

**Our culture**:
Genesis is proud to be an inclusive workplace; we celebrate difference and diversity and aim to empower our employees. We're a business built on innovation and optimism; a place where we value our people and provide opportunities for them to build outstanding careers and a better New Zealand.

Create your world of tomorrow, at Genesis.
- If successful, your employment is likely to start with us during a period of community transmission of Covid-19 throughout New Zealand. As a business operating in that environment, we have responsibilities under the Health and Safety Act 2015 to reduce the risk that our workers might contract or transmit Covid-19 whilst performing their work._

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