Senior Technician IT Support Services

2 weeks ago

Christchurch, New Zealand University of Otago Full time

**IT SUPPORT SERVICES**

**_About our team/Mō te tīma_**

We are the IT Support Services Team, and we work to provide a wide range of technology services and solutions to support our colleagues and students across the University of Otago, including campuses in Dunedin, Christchurch, Wellington, Auckland and Invercargill.

In Christchurch the Desktop Support Team provides Windows and Mac support, including mobile devices, is responsible for Video Conferencing and supports the Audio-Video (AV) requirements in the teaching and seminar spaces on this campus.

IT Support Services is made up of four key teams; AV and lecture theatre Support, eConferencing, Desktop Support, and the Media Production Unit. The Christchurch Desktop Support Team works closely with the teams in Dunedin and Wellington.

**_ The role/Te mahi_**

This position will see you as part of our Desktop Support Team on the Christchurch campus, providing effective, reliable operational IT support, advice and recommendations in a way that is easy for staff and students to understand.

You will perform hardware and software maintenance, provide technical support and timely diagnosis and resolution of software and hardware incidents and act as a point of escalation for Desktop Support enquiries. Our team provides these services with a “go the extra mile” attitude.

Key tasks include:

- Resolving desktop support requests from staff and students
- Troubleshooting support requests and escalating any that are unable to be resolved at that time
- Working with your customer group to ensure that all new purchasing of hardware and software is suitable and fits their needs
- Implement backup and disaster recovery solutions and prevention in accordance with procedures
- Proactively build and maintain strong collaborative relationships with the clients, AskOtago and IT colleagues.

**_Your skills and experience/Kā pūkeka me kā wheako_**

To succeed in this role your toolkit will include:

- Experience with Windows and macOS.
- Dedication to customer service and exceptional customer delivery.
- Experience delivering high quality IT support in a large, complex environment or similar prior work experience.
- Excellent communication skills (both written and oral) including the ability to write in a welcoming, informative and non-technical style.
- A relevant tertiary qualification or similar level of knowledge gained through prior experience.

This is a great opportunity to join us at the University of Otago. If you are someone who believes providing ‘good’ service isn’t good enough and want to be part of an innovative team supporting fantastic teaching environments, then we would love to hear from you.

**_Further details/Pūroko_**

This is permanent, full-time (37.5 hours per week) position, based in Christchurch.

The position has been evaluated as a Level 5 position with a starting salary between $65,281 and $69,648 per annum.

The University of Otago is a workplace that values and utilises diverse and inclusive thinking, people and behaviours. This means that the contributions of staff with diverse backgrounds, experiences, skills and perspectives are valued and respected.

Confidential enquiries can be directed to Tim Young, Team Leader, IT Support Services Christchurch, via the contact details.

**_Application/Tono_**

Applications quoting 2401499 will close on Friday 4 October 2024, 11.59pm.

Applications will be reviewed as they are received. The University reserves the right to close this vacancy at any time.

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