Senior Process Analyst
7 days ago
**Location**:
Wellington
Type:
Contract or Temp
Reference:
663970
The purpose of the Senior Process Analyst role is to actively engage in seeing the big picture to streamline and reengineer existing business processes, design new processes and provide support to change management. The Senior Process Analyst is responsible for providing specialist knowledge of process mapping and workflows with the objective of finding out how they can be improved or automated to enhance customer experience and efficiency**_._**
**Responsibilities**:
- Provide process advice informed by a sound understanding of process design methodologies and practices, rigorous analysis, effective quality assurance and consistent best practice
- Monitor and evaluate the effectiveness of existing and newly developed process and practices
- Collaborate with business groups to understand issues and problems with process, work with them and business owners to identify enhancements to improve service delivery
- Map benefits of change proposals, agree evaluation methods and put processes in place to realise those benefits over time
- Encourage support and uptake for new and improved operational processes
- Manage interdependencies between improvement initiatives
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