Pak'nsave Ormiston Duty Manager

4 days ago

Auckland City, New Zealand PaknSave Ormiston Full time

**About the role**:
**PURPOSE OF POSITION**: In the absence of Department Managers and other members of the management team ensure a consistently fresh and appealing shopping experience for all customers and the smooth running of the store. Ensure at all times store appearance, security, service and productivity are maintained.

**OPERATIONAL ASPECT OF THE ROLE**:

- Build effective working relationships with the Department Managers and Individual Employees.
- Ensure product merchandising standards in the departments consistently provide an attractive shopping experience for the customers, meet the established criteria and contribute to the overall impact and consistency of the store increasing the basket purchase size and share per customer.
- Actively promote high quality customers service ensuring that staff present themselves professionally to store guidelines and meet the agreed service standard at all times.
- Undertake specific tasks of a Duty Manager including: - Circulating around the shop floor on a regular basis to ensure the maintenance of the store’s overall appearance. - Monitoring department staff to ensure service and productivity levels are maintained. - Controlling store security (e.g. ensure the rear store door is locked and secured.) - Monitor checkout service and customer flow. - Taking direction from Department Managers re workflow. - Communicating back to Department Managers and Senior Managers with any issues. - Ensuring end of day procedures are completed as per individual department requirements - Ensuring the store is closed securely at the end of the day. - Maintaining a safe work place. - Dealing with customer and staff complaints, issues and enquiries as required.
- Ensuring that any issues in relation to customer satisfaction are resolved.
- Ensuring that from a cultural point of view, the stores values are being met during the absence of department managers/ store managers.

Days, Hours, Hourly Rate to be discussed during Interview. If the above sounds like you then APPLY NOW

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