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Cloud Support Engineer
2 weeks ago
The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.
- Knowledge/experience with System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- Knowledge/experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related)
- Bachelor’s degree in Information Science / Information Technology, Computer Science / Engineering or a related field OR equivalent work experience in a technical position
ABOUT US
If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
Key job responsibilities
First and foremost this is a customer support role - in The Cloud.
**Training**: We have training programs to help you develop the skills required to be successful in your role.We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
A day in the life
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies.
Interact with leading engineers around the world.
Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services.
Drive customer communication during critical events.
Write tutorials, how-to videos, and other technical articles for the developer community.
Work on critical, highly complex customer problems that may span multiple AWS services.
About the team
**Career development**: We promote advancement opportunities across the organization to help you meet your career goals.
As we operate on a follow-the-sun model, with Support Engineering sites located globally, there is no after hours on-call or mandated overtime in this role.
Auckland, NZL | Wellington, NZL
- Knowledge/experience in administration and troubleshooting for two (2) or more of the following:
- DevOps/Deployment o Orchestration Management
- Configuration Management
- Continuous Integration technology (e.g. Kubernetes, Docker, Jenkins, Ansible Chef, Puppet, or related tools)
- Knowledge/experience in of the following:
- System Administration with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory, Exchange)
- Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, or LAN/WAN)
- Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
- Scripting language (e.g. Bash, PowerShell, Ruby, Python, extensions)
- Programming language experience (e.g. Java, node.js, Javascript,.NET, PHP)
- Exposure to Virtualization (Hypervisors, VMware, Xen)
- Understand the complete deployment lifecycle from design, build, test, deploy
