Guest Experience Manager Intercontinental Wellington

3 days ago

Wellington City, New Zealand IHG Full time

**About us**
- **Access to discounts at IHG hotels all around the world**:

- **Free duty meals and laundered uniform**:

- **Genuine opportunity to grow and take your next steps with a global company**

InterContinental Wellington is looking for a Guest Experience Manager/Duty Manager to join our Front Office team

**Who We Are**

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

**Your day to day**
For this vital role, we're looking for someone to be involved in leading the hotel team to deliver exceptional guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.

In addition, you'll respond to guest needs and resolve any issues that may arise; supervise, direct and support all Front Office colleagues and other areas of the hotel during peak periods or as required. You will also be fully conversant with all hotel emergency procedures.

**What we need from you**
- A vibrant personality and the confidence to build relationships with guests and colleagues
- Minimum 2 years' experience in a hotel front office department with a minimum 1 year experience in a leadership/ supervisory role
- Ability to train and relay information to the team
- Strong problem-solving skills and an ability to multi task
- Previous experience using Opera, Micros and Microsoft Office
- Flexibility to work a range of hours, which includes but is not limited to afternoons, evenings & public holidays
- Bachelor's degree or diploma in hotel management, hotel administration or equivalent experience
- General Managers Certificate is preferable

This role is ideal for an established competent and passionate duty manager/junior manager and also for an experienced and competent supervisor looking to build their capability and skills within a fast paced, dynamic, learning and development focused hotel environment.

**What we offer**
A supportive environment where you're recognised and rewarded for your achievements. You'll have access to hotel discounts worldwide and opportunities to learn new skills and grow your career. You'll join a team passionate about delivering memorable experiences that make our guests feel special, making InterContinental Wellington a great place to work. But most importantly, we'll give you Room to be yourself.

**What Next**

Job Reference: EMEAA36299

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