Administrator - Community Orthopaedic Triage

Mō Tātou - About Us
Situated in the sunny eastern coast of New Zealand's North Island, the Bay of Plenty really is just that, offering vast golden sand beaches, bush clad mountains, lush farmlands and more. Its pleasant climate means that the area has become a favourite for holiday makers, retirees and those looking for a different lifestyle outside of the main cities.
Te Whatu Ora - Health New Zealand, Hauora a Toi Bay of Plenty is spread across a vast geographical area and centred across two hospitals based in Tauranga and Whakatāne. We serve a population of approximately 259,000 for the major population centres of Tauranga, Katikati, Te Puke, Whakatāne, Kawerau and Ōpōtiki. Te Whatu Ora Hauora a Toi Bay of Plenty is one of the Bay of Plenty's largest employers with over 4000 staff.
He Kōrero mō te tūranga - About the Role
The Community-based Orthopaedic Triage Service (COTS) is a Physiotherapy-led Orthopaedic triage and assessment service. The aim of the service is to enable people across the Bay of Plenty to manage their health and well-being (specifically their musculoskeletal conditions) through a proactive recovery-based pathway.
This is a fantastic opportunity for an enthusiastic and experienced administrator to support clients/patients/urihaumate and their whānau as they interact with COTS. The role also provides support and administration functions to the COTS team. The role will be based in Tauranga and works within the surgical services and Allied Health physiotherapy COTS team.
The primary purpose of this role is to provide administration and customer service support for COTS. This role requires the ability to connect compassionately and collaboratively with clients and health care professionals, via telephone and technology-based communications.
As COTS administrator you will be the first and central point of contact for COTS, responsible for timely processing of COTS referrals and on-referrals from the service, patient scheduling into COTS and transcribing clinical letter. You will be building relationships with clients/patients/urihaumate and key health care providers in the community and the hospital.
This role is a developing one that will change and adapt with the COTS service. We therefore need someone who will embrace change and flexibility, and drive improvements in our system and service response.
He korero mōu - About You
As our COTS administrator, you will be motivated to help people feel supported and confident in the service. We pride ourselves on providing a high-quality service and are looking for an administrator with advanced computer skills, strong system and process administration focus, excellent communication skills, along with an eye for detail, recoding accurate and precise information.
We are looking for an administrator with a minimum of 2 years' experience in office administration. Ideally you will have previous experience providing administration and customer support in a health environment.
You will be confident in your own skills and knowledge and comfortable working within a high-performance team. You will enjoy demonstrating your high level of organisational skills and flexibility to ensure you are able to manage a challenging agenda and workload.
Ko o tatou painga - Our Benefits
- In-house professional development
- Flexible working practices (e.g. We support work life balance and flexible work arrangements whenever possible)
- Highly rewarding role and opportunity to make a difference
- Be a valued member of a multidisciplinary team
- Subsidised onsite hospital gym membership
- Free flu vaccinations
- Free onsite parking
- Discounts (with local businesses)

Ngā uarātanga ō ā mātou mahi - Our Values
At Te Whatu Ora Hauora a Toi Bay of Plenty we recruit for our Manaakitanga CARE values. Why do we do this? Because values-based teams deliver better care.
Our manaakitanga CARE values (Compassion, All-one-team, Responsive and Excellence) support each of us to make a difference every day in the things we do and say. Therefore, it's important that when recruiting, we recruit new colleagues who live by our CARE values.
Te Whatu Ora Hauora a Toi Bay of Plenty are committed to improving Māori health outcomes and achieving health equity for Māori through Te Tiriti o Waitangi obligations. It is essential you demonstrate an awareness of Māori indigenous rights and current issues in relation to health and health equity.
Me pēhea te tuku tono - How to Apply