National Systems Specialist

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**National Systems Specialist**:
**Firstly, a bit about us**:
Airways New Zealand is one of the world's leading providers of commercial Air Navigation Services, responsible for managing all domestic and international air traffic within New Zealand's 30 million square kilometers of airspace.

**About the team**:
Part of our larger National Support & Maintenance team, the National Systems Specialists are a small tight-knit team responsible for ensuring that our Aviation Technology continues to keep New Zealand’s domestic and international flights safe and on-time. This includes communications, navigation, surveillance, and air traffic management systems, their supporting networks and infrastructure, as well as their respective monitoring, observability, and control systems.

The National Systems Specialist team exists to ensure all aspects of Service Reliability are considered and Airways’ technology services are supportable for their entire life. This is driven by our unbridled passion for our customers. We strive to make reliability the number one requirement for our services, and then deliver on this requirement for Airways.

**About the role**:
As a National Systems Specialist, you'll be playing a key role in ensuring the reliability and availability of our systems and services. You'll work closely with different teams to ensure our systems are designed and operated in a way that meets our high availability and performance standards. Your responsibilities will include:
Ensuring new services will be reliable and supportable, and transition into operation smoothly:

- Participating in the design and development of new services
- Designing and implementing monitoring and observability solutions
- Creating system information and documentation
- Configuring technology services to meet our customers' requirements
- Providing On-The-Job training to our first-line support staff

Maintaining the reliability and supportability of current systems throughout their operational life:

- Assisting with complex issues that cannot be resolved by our first-line support teams
- Maintaining system information and documentation
- Managing the configuration of technology services
- Continuously improving our systems and services
- Identifying and mitigating potential risks and impact to service

Your most used tools will be your brain, keyboard, and voice, but you may end up doing some hands-on installation and setup work from time to time.

**About you**:
You will have a good understanding of a wide range of technologies, and capable of understanding not only how the technology functions, but how it is used and where it fits into the business. You will be someone who is comfortable challenging ideas and speaking up in group discussions. You will be confident interacting with both internal and external customers. You will be motivated to learn and seek out the information that you need to do the best job possible.
- Knowledge of radio, network and compute infrastructure, including virtualized network and compute functions.
- Experience with Linux/UNIX based systems and configuration.
- Experience working with safety critical and mission critical systems.
- Experience working in a service based organization (SaaS provider, Internet provider etc).
- Systems-level knowledge of Air Navigation Systems and Air Traffic Management equipment.

**Our Values**:
Airways is committed to reflecting the diversity of Aotearoa and creating a diverse, equitable and inclusive workplace where people feel they belong and can be their authentic self at work. To achieve this, we are working hard to gain our Rainbow Tick Accreditation to ensure Airways is a safe and welcoming workplace for all employees.

**The benefits**:
Airways offers a competitive package and a great place to work, with an international reputation for innovation and success. You'll work with some of the most experienced, talented and dedicated engineers and technicians in the industry.

**What’s next?**

The successful applicant will be required to complete psychometric testing, undergo pre-employment drug and alcohol screening, a criminal conviction check and reference checks.- Share