Customer Service Team Leader

3 days ago


New Plymouth, New Zealand NZ Post Full time

Customer Service Team Leader | Permanent Full-Time | Taranaki
- $26.85 per hour
- Lead a high performing and experienced team
- Permanent role

Your Impact
To make sure our customers get the best experience, we know that every part of their NZ Post journey must be as easy and seamless as possible.
The Taranaki Operations Centre is looking for a new Team Leader to lead our dedicated Customer Services team, with 1x full time, an on call casual and 2x part time Customer Service Representatives. We are located on 2 Smart Road, Waiwhakaiho, New Plymouth.
We are looking for someone who can think on their feet and support the team when the pressure is on. This permanent role supports a fantastic close knit, high performing and experienced team A big part of this role is the responsibility for the Safety and Wellbeing Co-ordination for the Taranaki area. A lot of time will be dedicated to ensure we are on top of our compliance requirements.
This role operates Monday - Friday (08:30am - 17:00pm), 40 hours per week with the flexibility to work outside these hours including Saturday mornings.

About You

You're a supportive leader, with previous experience successfully managing teams You are the type of person leader who takes a hands-on approach and demonstrates a commitment to safety while fostering a high performing, positive team culture Some other must haves are:

- A background in Health and Safety and / or the ability to pick up compliance quickly
- IT savvy and competent using Microsoft Office - Word, Excel and Powerpoint
- Proven success as a team leader
- Has resilience and a strong customer services background
- Someone who is adaptable & thrives in a dynamic working environment

At New Zealand Post, we know what values we hold and the exciting direction we are taking our business. Alongside the opportunity to work with an outstanding team, our permanent employees enjoy a wide variety of benefits including:

- Access to discounted health insurance plans for you and your family
- Special rates on fantastic holiday home accommodation around New Zealand
- Reduced banking service fees, rates and packages through our partners
- Full use of a Wellness portal to help you lead a long, happy and healthy lifestyle
- An Employee Assistance programme to support you when you need it

There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.
We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.



  • New Plymouth, New Zealand Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service

    6 days ago


    New Zealand Glass Team Ltd. Full time

    Glass Team is a NZ owned and operated, successful and progressive Glass Processing business located in Manukau and are looking for customer service person to join us at our sites in Wiri, Manukau. Whilst previous experience in customer services is important to us - so too is your ability to build a rapport with a wide range of personalities. You will be...

  • Team Leader

    6 days ago


    New Plymouth, New Zealand Livestock Improvement Corporation Full time

    **At a glance**: **Ref: 48647 | **New Plymouth, Wanganui, Taranaki | **Herd Testing | **Experienced | **Permanent | **Herd Test Team Leader v2 090921.pdf****: **About the Role** Reporting to the North Island Regional Herd Test Manager, you will be responsible for providing quality leadership and effectively managing your team and resources to deliver...


  • New Plymouth, New Zealand NZ Post Full time

    Customer Service Representative | On Call | Taranaki The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving service delivery alongside achieving better outcomes for our staff. Based at our Taranaki Operations...

  • Team Leader

    2 weeks ago


    New Plymouth Central, New Zealand Animates Full time NZ$60,000 - NZ$80,000 per year

    Who are we?Animates is New Zealand's leading pet care company with 47 pet specialty retail stores, 33 grooming salons, 15 vet clinics and growingOur busy New Plymouth store has a fun, dynamic culture, with our Store Manager, recently winning the National Animates Store Manager of the Year award - it's no wonder the team love coming to workWe are looking for...


  • New Plymouth, New Zealand Team Global Express Full time

    **Connecting people and communities| Driving eCommerce | Moving New Zealand** Are you a hands-on leader who is passionate about transport and ready for their next challenge? We’re looking for an experienced Transport Supervisor to join our New Plymouth team. With an extensive network across New Zealand, Team Global Express gets things moving. We’re on...


  • New Plymouth, New Zealand Powerco Full time

    Flexi-time, flexi-days, we do it all - Fully subsidised medical and life insurance - Great career development and long-term career opportunities. **Capital Works Delivery Team Leader** **New Plymouth or Whanganui** **Permanent - Full-time** We are looking for a dynamic leader with a passion for project management who can drive team excellence and project...

  • Team Leader

    2 weeks ago


    New Zealand Wilson Group Full time NZ$80,000 - NZ$120,000 per year

    Team Leader - SalesAt Wilson Parking New Zealand, we're proud to be the country's largest and most trusted parking provider — driven by innovation, customer care, and a commitment to creating smarter, easier parking solutions.We're now looking for an experienced and motivated Team Leader to lead our Northern Sales Team based in Auckland. This role is all...


  • New Plymouth, New Zealand Tummymate Limited Full time

    Customer Service Assistant Tummymate Limited New Plymouth Pay rate :29.66 per hour. Full time minimum 30 hours per week We are a grocery store catering to the customers from the Indian subcontinent. We are looking for an energetic and customer focused Customer Service Assistants to join our team. Most of all we want people with an amazing attitude and...


  • New Plymouth, New Zealand Toyota Full time

    **Service Advisor - New Plymouth** Tasman Toyota is seeking a motivated and customer-focused **Service Advisor** to join our team in New Plymouth. As the key contact between our customers and the dealership, you will play a vital role in ensuring exceptional service experiences, smooth repair processes, and the promotion of the Toyota brand. Key...