Night Guest Services Agent

**Who We Are - Ko Wai Mātou**

Here at Sudima Hotels, we have one passion, you We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

**About The Role - Te mahi**

This is an exciting new part-time role for an experienced Night Guest Services Agent in Sudima Christchurch Airport Hotel.

Working alongside an amazing and experienced team who will assist you and support you as your career takes off, you will be required to work 20 hours a week from 11pm to 7.30am, with flexibility required regarding the specific days worked, with an hourly rate of $26.50.

**Responsibilities | Ngā haepapa**

Responsibilities include but are not limited to:

- Warmly greet and welcome guests upon arrival
- Facilitate an accurate check in and check out process by arranging and recording guest details efficiently
- Respond promptly to guest inquiries, offering detailed information about the hotel’s services, amenities and activities.
- Assist guests with reservation bookings and accommodation arrangements as needed.
- Address and resolve guest complaints to maintain satisfaction and positive guest relations.
- Answer, connect, and transfer telephone calls to the appropriate departments with professionalism.
- Manage incoming and outgoing correspondence and deliveries, ensuring timely distribution.
- Maintain a clean, organised and welcoming reception area at all times.
- Perform administrative tasks to support office operations. Includes data entry, filing, mail despatch and photocopying.
- Perform porter duties including assisting with luggage, and valet parking.
- Provide cross-departmental support by assisting various hotel teams as needed.
- Adhere to Health and Safety Standards, reporting any issues in line with policy requirements.

**Requirements**:
**About You | Ko Koe Tēnei**
- Confident, well motivated team player with a strong determination to achieve goals
- Ability to multi-task, show flexibility and meet deadlines while maintaining composure under pressure
- Strong communication skills - both written and verbal to engage professionally with guests and colleagues
- High attention to detail and a commitment to excellence in all tasks
- Excellent time management abilities
- Thorough knowledge of the area including local amenities
- Minimum New Zealand Restricted Drivers license or equivalent.
- Commitment to work 40 hours a week from 11pm to 7.30 am with some flexibility to work outside normal hours as required. Includes some weekend work and public holidays.
- NZQF Level 2 or 3 qualification
- At least one year of relevant experience may substitute for the formal qualifications listed above

**Benefits**

**We are all valued | He kura te tangata**

**As an employer of choice,** we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Free onsite parking
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

**Nau mai, haere mai, tauti mai**

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

**_ E manawanui ana tātou - We care_**

**_ Ka mahi tahi tātou - We work together_**

**_ Ka whai tātou i te tika - We do the right thing_**

**_ He kura te tangata - We are all valued_