Service Facilitator

3 days ago

Christchurch, New Zealand Healthcare of New Zealand Full time

**Ready for a meaningful career?** Join **HealthCare New Zealand**, our nation's largest home and community support provider. You'll be **making a real difference** in the lives of New Zealanders by **coordinating essential support**, empowering them to **live independently** in their own homes.

**Why Us | He aha ai mātou?**

Join a rewarding industry where you are contributing to enhancing the lives of others
- Mentorship programme
- Online learning platform
- Career development opportunities
- Company laptop provided
- Discounted health insurance
- Partnership discounts
- Full paid training provided

**Who we are | Ko wai mātou**

HealthCare NZ, brings vital services directly to people's homes and communities. Our dedicated team of skilled professionals ensures that individuals in need, receive high-quality care, promoting independence and safety. Join us in making a positive impact on people's lives

**About the role | He kōrero whakamārama mō tēnei tūranga**

Join Our Vibrant Facilitation Team As a Service Facilitator, you'll play a pivotal role in our Service Centre. Your mission? To provide top-notch phone-based coordination services and exceptional customer support. Whether assisting clients or support workers, you'll be the crucial factor ensuring seamless day-to-day operations. This is a full time 12 months Fixed Term Contract - Monday to Friday 8:30am - 5:00pm based in our Burnside office in **Ōtautahi Christchurch.**

Responsibilities include
- Coordination of services between support workers and clients
- Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable to work
- Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes

**What you will bring | Ngā tohungatanga mō tēnei tūrang**
- Empathy and a genuine interest in helping other
- Passion about the Healthcare sector
- Proven experience delivering customer service excellence
- Confidence in using technology/computer literacy
- Exceptional communication and rapport building skills over the phone
- A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment
- Ability to work over the end of year holiday period

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

**Applications close | Te katinga o tēnei whai tūranga: 8th August 2025**

**Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.**
- Reference #
- 34842
- Posted on
- 28 Jul 2025
- Closes on
- 08 Aug 2025 21:00
- Location(s)
- Christchurch branch area
- Expertise
- Aged Care, Contact Centre, Service Facilitation
- Job level(s)
- 1 - 3 years of experience, 3 - 5 years of experience, 5 - 7 years of experience
- Work type(s)
- Fixed term full-time

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