Contact Centre Customer Services Officer

4 days ago

Porirua, New Zealand Porirua City Council Full time

We are looking for someone who is as passionate about Porirua City as we are; a team player who’ll thrive on providing a great experience to our customers. We love our mahi and think you will too.

**All about the role**

Are you looking for variety and a challenge? This is a great opportunity that will be highly sought after.

Our contact centre offers lots of variety. You’ll spend about half of each day on the phones taking calls and answering queries from our customers across Porirua. The other half of the day you’ll spend on more administrative and complex issues, requiring you to investigate issues, build relationships internally and externally, and provide advice on a range of issues.

Your day will be busy and varied as you:

- respond to all kinds of queries from our customers, by various channels, making sure they feel understood and important
- support our business by taking bookings and logging requests
- use your initiative to resolve problems and keep your customers and colleagues informed.

**All about you**

We need someone who can hit the ground running, so you must have contact centre experience in a problem solving and investigative role preferably from central/local government or a utility company environment. If you’re a professional with great written and verbal communication skills, we want to hear from you.

You’ll need to have
- recent experience in a contact centre environment
- demonstrable skills and initiative in problem solving and investigating to assist the resolution of customer queries
- local knowledge of Porirua City
- the desire to be a reliable, honest and valued team member
- excellent Microsoft Word and Excel skills

**All about Porirua City**

Our city is changing, and we need skilled people to help make that happen. Working for Porirua City is an opportunity for you to make a real difference in the community. You’ll be welcomed into a team that’s collaborative, values input and empowers you to make things happen. To top it off, the harbour and bush are at your doorstep; it’s the perfect place to work.

**What you need to do now**

Come and join our dynamic and community focused contact centre team. For more information, please contact Jean Hunter on (04) 237 5089.

Applications need to be received via our careers centre by Thursday 24 April 2025.

Permanent Full Time

**Job no**:2025-5579

**Location**:Porirua

**Closing Date**:Thursday, 24 April 2025

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