Customer Services Officer

4 weeks ago

Porirua, Wellington, New Zealand Tangram Full time

Porirua City is our place. We are proud of our indoor recreation facilities and we are seeking someone to share our passion for providing an exceptional customer experience every time. You will bring your friendly and positive approach to welcome over 500,000 customers to Te Rauparaha Arena. This is an exciting opportunity to join a great team with a shared purpose and common goal to ensure that all customers visiting our facilities feel welcomed and understood.

All about the job

We've got an exciting opportunity for you Join a great team providing excellent customer service. You will bring your friendly and positive approach to welcome over 500,000 customers to Te Rauparaha Arena.

This role will enable you to interact with customers face-to-face and over the phone. You will need to maintain knowledge of all of our activities, pricing and events and have the ability to pick up systems easily. Experience working in a fast-paced customer service environment is also desired.

This is a casual role providing cover for the front foyer reception at Te Rauparaha Arena. This reception is open 7 days: between 5:00am and 9:30pm during the week and from 7:00am to 7:30pm on weekends. If you have restrictions on your availability, please let us know in your cover letter. This role will commence covering shifts from early January 2025.

All about you

You'll need to show us that you:

  • are friendly and welcoming in your approach, creating an exceptional customer experience
  • have previous experience in a customer service role
  • can work efficiently while paying attention to detail and are a quick learner
  • enjoy working in a team and meeting new people
  • can thrive in busy environments and keep your cool in pressured situations
  • can put the customer at the front of your decision making
  • currently hold, or are willing to obtain, a first aid qualification

Porirua City is a living wage accredited employer and the starting hourly rate for this is from $28.12.

What you need to do now

Come and join our team at Te Rauparaha Arena and be part of an exciting environment in the heart of Porirua City. For further information please call Summer Andrews on (04) 237 2020.

Porirua City Council is committed to providing a working environment that embraces and values diversity and inclusion. We actively encourage applications from all backgrounds. If you have any support or access requirements during our recruitment process, please let us know when you apply, and we'll do our best to get you sorted.

You will need to apply via our careers centre: http://www.poriruacity.govt.nz/careers.

Applications close on Tuesday 29 April 2025.

We will be working through applications as they are submitted and may progress candidates prior to the closing date, so apply now

You can be part of our place by working here Join us, and contribute to the exciting future of our vibrant city. Kia kaha e hoa mā It's our people that make this such a great place to work.

You'll meet a welcoming and diverse team who are proud to work for our city and share a common goal to make a difference here for our community.

We want everyone to feel welcome, whether they're visiting, living or working here. Our three behaviours guide all Council kaimahi in their day-to-day work – we look for ways to do things better, use our skills to get things done, and work together to make a difference. Porirua City supports an inclusive environment and is a member of Diversity Works.

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