Store Manager

2 weeks ago

Christchurch City Canterbury, New Zealand Tea Palace Full time

**About Us**

Tea Palace London is a luxury British tea company, renowned for its exceptional loose-leaf blends and elegant tea experiences. With roots in London and a growing international presence, we are bringing our premium teas to Riverside Market in Christchurch, New Zealand.

**Role Overview**

We are seeking a capable and proactive **Market Stall Manager** to oversee daily operations at our Riverside Market stall. This is a hands-on leadership role, responsible for ensuring high-quality service, team coordination, inventory management, and maintaining brand standards at all times.

**Key Responsibilities**

**Service & Customer Experience**
- Prepare and serve hot tea in teapots for dine-in and takeaway cups.
- Explain and recommend teas confidently, including flavour profiles and brewing details.
- Engage with customers and encourage sales through knowledgeable upselling.
- Curate and manage tea sample offerings based on weather, customer footfall, and tourism patterns.

**Team Leadership**
- Manage, train, and support stall staff to deliver excellent service.
- Create rotas and shift schedules using appropriate scheduling software.
- Ensure the stall is consistently and reliably staffed at agreed trading hours.
- Recruit new staff when needed, including writing and updating job descriptions.

**Stock & Inventory Control**
- Monitor and maintain stock levels with precision, factoring in long UK shipping lead times.
- Forecast demand based on seasonal trends, cruise ship arrivals, and other external factors.
- Ensure FIFO (First In, First Out) and day-dotting systems are followed.
- Restock internal storage regularly from off-site storage (driving preferred but not essential).

**Food Presentation & Stall Maintenance**
- Plate and present food items delivered from suppliers to a high visual standard.
- Ensure consistency in product presentation, especially for afternoon tea offerings.
- Operate and manage dishwashing station to keep teapots and crockery in rotation.
- Assist with basic tech/admin tasks, including minor updates to till systems.

**What We’re Looking For**
- Strong hospitality or retail management experience.
- Confident communicator with excellent customer service skills.
- Experience in inventory control and stock forecasting essential.
- Knowledge of rota planning software and basic computer literacy.
- Proactive, organised, and attentive to detail.
- Willingness to learn our tea menu and brewing methods thoroughly.
- Driving licence preferred (for off-site stock trips).

**Why Work With Us**
- Be part of bringing a premium British tea brand to life in a vibrant local market.
- Opportunity to lead a team and build a growing presence in NZ.
- Work in a dynamic, customer-facing environment with a supportive UK head office.
- **Large potential for more involved and expansive roles as the company expands and grows across New Zealand.**

Pay: $25.00 - $30.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Employee discount
- Free drinks

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift
- Shift work

Supplementary Pay:

- Performance bonus
- Tips

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person

Application Deadline: 18/07/2025
Expected Start Date: 21/07/2025

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