IT Support Engineer
22 hours ago
Napier City Council seeks a proficient IT Support Engineer to join the Information Services Team following an internal promotion.
As an IT Support Engineer, your primary duties involve addressing inquiries and aiding end-users of the corporate IT network, delivering first-tier and some second-tier user assistance for IT concerns as required. Additionally, you'll be responsible for ensuring the efficient management of Council's IT assets across their lifecycle.
**Key Responsibilities**:
- Prioritise and diagnose incidents, investigating their causes and striving for resolution, escalating unresolved issues.
- Respond to a wide array of service requests, offering information to fulfill requests or facilitate resolution promptly.
- Provide initial investigation and diagnosis, promptly assigning unresolved issues as necessary.
- Install or uninstall hardware and/or software following provided instructions and tools, including client handover.
- Provision/install, configure, and maintain infrastructure services and components.
- Monitor, measure, and report on infrastructure load, performance, and security events, identifying and contributing to resolving operational issues.
- Execute agreed-upon operational procedures, including backup/restore, utilising provided infrastructure tools and scripts.
- A relevant tertiary diploma at level 5 or 6 in computer studies or equivalent industry experience of 5 years.
- Five years of prior experience in Help Desk operations.
- Operational familiarity and general user comprehension of MS Desktop operating systems and Office suite.
- Proficiency in deploying and troubleshooting desktops, laptops, and mobile equipment efficiently.
- Experience managing users in O365 and Active Directory.
- Knowledge of network technologies (LAN/WAN).
This is a permanent full time position, working Monday to Friday (40 hours per week)
**About Us**
Join the dynamic team at Napier City Council, where we pride ourselves on excellence, integrity, and sustainability, while delivering exceptional customer and community service. As one of Napier's most sought-after employers, we offer more than just a job. How about exclusive retail discounts, discounted medical insurance, and a generous 5 weeks of annual leave after just 2 years of service?
At Napier City Council, we play a vital role in Civil Defence emergencies, and that means everyone on our team may be called upon to support the response. It's an opportunity to make a real difference in our community.
Please visit Napier City Council Careers website to see full job description
Job Description - IT Support Engineer
- Department
- Corporate Services
- Locations
- Central Post Office
- Employment Type
- Permanent
- Hours
- Full Time
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