Product Designer

2 weeks ago


Wellington City, New Zealand Talent Army Full time

Wellington based (Remote options)
- Strong ability to communicate with stakeholders
- Strong UX

The role works as part of an agile product development team to identify opportunities, explore solutions and ship user focussed design solutions. They will create a deep understanding of their different customer groups, their needs, pain points and behaviours and gain creators to ensure designs are informed by user insights and business needs.

**Areas of focus are**:
**Deep understanding of customer needs**
- Lead and conduct UX testing and research to understand user needs, pain points, behaviours and gain creators (quantitative and qualitative)
- Conduct competitor and desk research and share with stakeholders
- Use research outcomes and analytics to understand how the customer experience can be improved
- Develop and iterate user personas and ensure the personas are accounted for in the design & development process
- Champion the customer needs to

**Ideation & discovery process**
- Collaborate with development & delivery teams and stakeholders to provide creative and thoughtful solutions
- Problem statement definition and scoping of potential solutions using human-centred design principles
- Facilitate the mapping of required customer journeys
- Create wireframes and prototypes that clearly explain the customer journey, pain points and jobs to be done
- Work with Product Owners, development teams and the wider business to understand business and user needs, strategy, and technical constraints
- Working with development & delivery teams to validate ideas

**Design customer experience and product solutions**
- Analyse, isolate and interpret business needs and develop appropriate experience design solutions.
- Collaborate with customers and key stakeholders to design quick and easy user experiences
- Create design artefacts including user flows, working prototypes, mock-ups and wireframes
- Collaborate with the wider team to communicate user flows and design intent
- Create product-ready UI designs, specifications & assets
- Own the product design guidelines, including collaboration on how the brand should be applied in product


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