Lead Dispatcher

4 days ago

Auckland City, New Zealand WRKS NZ Ltd Full time

**Position Overview**
The Lead Dispatcher oversees the day-to-day coordination and performance of the dispatch team, ensuring that transport operations run efficiently, safely, and in line with company standards. This role provides leadership and support to a small team of dispatchers, acting as the key link between Operations Management, drivers, and customers. The Lead Dispatcher assists with workload management, problem-solving, and decision-making across all dispatch activities, while maintaining hands-on involvement in scheduling and customer communications.
**Key Responsibilities**
**Team Leadership & Coordination**
- Lead and support a team of 3-4 dispatchers to ensure all transport jobs are planned and

executed efficiently.
- Allocate daily dispatch duties, manage workload balance, and provide guidance on

complex jobs or scheduling conflicts.
- Act as the first point of contact for escalation from dispatchers and drivers.
- Train, mentor, and develop dispatchers in line with company processes and standards.
- Monitor performance and accuracy of dispatch entries in Trifecta (or equivalent TMS).

**Operational Delivery**
- Oversee daily job scheduling to ensure optimal use of trucks and drivers.
- Ensure all jobs are dispatched with correct details — time, location, load type, equipment, and driver requirements.
- Support the Operations Manager with planning for peak workloads, backloads, and

regional scheduling.
- Monitor on-road performance, delays, and respond to unexpected issues such as

breakdowns, delays, or access problems.
- Liaise with customers to confirm delivery times, resolve issues, and maintain high service

standards.
**Communication & Reporting**
- Communicate clearly with drivers, dispatchers, and management to ensure smooth

workflow.
- Provide input to operational improvement initiatives and cost efficiency reviews.
- Work closely with the Maintenance and Yard teams to align truck availability and

maintenance schedules.
**Systems & Compliance**
- Ensure accurate and timely data entry in Trifecta, EROAD, and related systems.
- Monitor compliance with fatigue management, route permits, and load restraint

requirements.
- Support adherence to company Health & Safety, Site Connect, and customer site

requirements.
- Maintain knowledge of company fleet capabilities and limitations.

**Skills & Attributes**
- Strong leadership and team coordination skills.
- Excellent communication and problem-solving abilities.
- High attention to detail with strong time management.
- Calm under pressure and able to make sound operational decisions.
- Proficient in transport management systems (e.g., Trifecta), EROAD, and Microsoft 365.
- Customer-focused with a solutions-driven approach.

**Qualifications & Experience**
- Minimum 3-5 years’ experience in transport dispatching or logistics coordination.
- Experience leading or mentoring staff in an operational environment.
- Strong knowledge of heavy transport, crane truck operations, or construction logistics

preferred.
- Understanding of NZTA regulations, CoR, and H&S compliance.

Reports To -Operations Manager
Direct Reports - Dispatchers (3-4 staff)

Pay: Commpetitive Rate

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