IT Support Analyst

2 days ago

Mangere, New Zealand Civil Aviation Authority of New Zealand Full time

IT Support Analyst
- Permanent
- Salaried Full Time
- Auckland, NZ, 2150

**Play a key role in keeping CAA running smoothly and New Zealand’s skies safe through proactive, people-first digital support.**
- Permanent, full-time role based in Auckland within a supportive team._

**About US**

**At the Civil Aviation Authority, we don’t just keep New Zealand’s skies safe and secure, we help shape the future of aviation.**

As the industry evolves, so do we, through innovative technology, new ways of working, and a team of people who are passionate about what they do.

Now’s the time to get on board. We’re building a forward-thinking, modern CAA, and we need people who want their work to matter. People who thrive on challenges, value collaboration, and want to make a positive impact every day.

If you're ready to grow your career while helping keep one of New Zealand’s most vital sectors safe and secure, this is your opportunity.

**About the role**

Beyond resolving technical issues, the role is about building trusted relationships and providing a positive experience for CAA staff through clear communication, empathy, and proactive support. A key aspect of this position is maintaining a visible on-site presence including daily walk-throughs to assess system performance, identify opportunities to improve the user experience, and offer real-time assistance to colleagues.

**What you’ll bring to the team**

**Your key strengths**:

- Proven ability to act as the initial point of contact for IT support, resolving a variety of technical issues with confidence and efficiency.
- Strong interpersonal and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
- Awareness of cybersecurity principles and a proactive approach to maintaining system integrity and information security.
- Ability to be able to be participate On-call support from time to time.
- Full clean New Zealand Drivers Licence essential.

**Why Join Us?**

At CAA, you'll be part of a purpose-driven organisation where your work has real impact. This is more than a job it’s a chance to shape the future of aviation in Aotearoa. We foster a safe, inclusive, and collaborative environment that values diverse perspectives and forward-thinking ideas. You'll also benefit from:

- A people-first culture that prioritises wellbeing.
- Exposure to a dynamic public sector environment, providing unique insight and national-level experience.
- Enjoy five weeks’ annual leave, generous sick leave, employer KiwiSaver contributions up to 4%, parental leave support, discounted health and life insurance, wellbeing initiatives, vision assistance, and a strong focus on diversity and inclusion.
- Being part of a supportive team that values innovation, continuous learning, and making a real difference.
- We live our values of **_professionalism_**, **_integrity_**, **_transparency_**, **_respect_**, and **_collaboration_** every day creating an environment where people feel supported, valued, and inspired to make a difference.

**How to Apply?**

Ready to bring your skills to a role with real impact?

We’re happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help.

**Applications close: Saturday 1st November 2025.

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