Guest Service Agent

2 weeks ago

Wellington City, New Zealand MINOR Hotels Full time

We are looking for an enthusiastic, dedicated and professional Guest Service Agent to join the team at Oaks Wellington Hotel on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy.

**Key Responsibilities Include**:

- Welcome and check in guests
- Communicate professionally
- Make bookings
- Assist guests during their stay

**Qualifications**:

- Previous experience in a hotel or customer service environment
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Full availability to work a variety of shifts Monday to Sunday, including weekends, school holidays and public holidays.

**Additional Information**:

- Highly competitive hourly rate
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership _*eligibility does apply._
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands
- Experience oz, Adrenaline and RedBalloon)
- Discount on Furniture
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
- Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

  • Guest Service Agent

    6 days ago

    Wellington City, New Zealand MOVENPICK Full time

    **Company Description** Are you passionate about providing exceptional hospitality experiences? Do you have a welcoming smile and a knack for making guests feel at home? If so, we have the perfect opportunity for you! Movenpick Hotel Wellington is looking for a dynamic and enthusiastic Guest Service Agent to join our dedicated team. **About Movenpick Hotel...

  • Guest Service Agent

    2 weeks ago

    Wellington City, New Zealand MOVENPICK Full time

    Company Description **"Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Agent

    6 days ago

    Wellington City, New Zealand Minor International Full time

    **Company Description** Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part...

  • Guest Service Agent

    1 week ago

    Wellington City, New Zealand Minor International Full time

    **Company Description** Oaks Hotels, Resorts and Suites is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part...

  • Guest Service Agent

    2 weeks ago

    Wellington City, New Zealand MINOR Hotels Full time

    Oaks Wellington Hotel have multiple opportunities available for full time and part time Guest Service Agents who are passionate about providing excellent customer service. Hourly Rate: $24 - $25 per hour **Key Responsibilities Include**: - Welcome and check in guests - Communicate professionally - Make bookings - Assist guests during their stay -...

  • Guest Service Agent

    2 days ago

    Wellington City, New Zealand Minor International Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe...

  • Guest Services Agent

    2 weeks ago

    Auckland City, New Zealand PULLMAN Full time

    **Company Description** Join us at Accor & Pullman Auckland, where life pulses with passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself,...

  • Guest Service Agent

    4 days ago

    Wellington City, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...

  • Guest Service Agent

    2 weeks ago

    Wellington City, New Zealand MOVENPICK Full time

    **Company Description** About Movenpick Hotel Wellington**: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences **"Why work for Accor?** We are far...

  • Guest Service Agent

    2 weeks ago

    Wellington City, New Zealand Oaks Hotels Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and...