Customer Service

Are you a passionate individual with excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you

Europcar are currently seeking a motivated and customer-oriented **Customer Service Officer**to join our **Napier Airport** team on a **full time basis.**

**Why Join Europcar?**
- A competitive hourly rate + generous incentive scheme
- Opportunity to maximise your income based on your exceptional performance with our incentive program
- Ongoing training and development
- Company uniform provided
- Generous employee discounts including discounted car rental for staff, family and friends, annual flu vaccination, Accor and more
- Access to an international brand with opportunities to work nationally and globally
- Access to Employee Assistance Program and Calm App - the #1 app for mental fitness
- Great culture, working with an energetic, supportive and high performing team

**Some of the key responsibilities include**:

- Greet customers and assist them in renting vehicles as based on their preferences and needs
- Process rental agreements accurately and efficiently
- Address customer inquires and concerns promptly and professionally
- Monitor and coordinate fleet availability on a daily basis
- Achieve or exceed sales targets
- Maintain knowledge of current promotions, services, and products to assist with sales efforts
- Build strong customer relationships to encourage repeat business and referrals
- Detailing and cleaning vehicles to business quality standards
- Refuel and transport vehicles

**To be considered, you should possess**:

- Previous experience in customer service, retail or sales
- Strong communication skills and ability to interact with customers
- Computer literacy skills required
- The ability to work alone and as part of a team
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
- Valid New Zealand driver’s licence with a clean driving record
- Current and valid New Zealand work rights

**About Europcar Mobility Group**

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. More than ever, we are committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly. To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “Value for money” positioning. The Group also operates the “myEuropcar” platform for vehicle subscription, and “Europcar on Demand”, a roundtrip car-sharing service present in key cities in Europe. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we delivercour mobility solutions, thanks to a strong network in over 130 countries (including 16 wholly owned subsidiaries completed by franchisees and alliance partners).

At Europcar Mobility Group, our purpose is to help to change the way you move. We are guided by our core values: We are happy to help, We embrace change, We take responsibility, We act with respect and We move as one. Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Pay: From $26.30 per hour

**Benefits**:

- Employee discount
- Referral program

Schedule:

- Public holidays
- Rotating roster
- Weekend availability

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person