Interpreter Services Coordinator

**Mō te tūnga | About the role**

Te Whatu Ora Health NZ Waitaha Canterbury provides a 24 hour a day 7 days a week health interpreting service for inpatient requirements and outpatient appointments. During business hours, as the Coordinator, you are responsible for the overall management (coordinating) of the service, assisted by two part time Booking Facilitators and a casual Facilitator. You will be located with the Customer Services Team and provide the essential service of booking interpreters to support patients and clinical staff, to fulfil human rights requirements and ensure the best possible communication in clinical situations across the Te Whatu Ora Waitaha Canterbury as required.

This role is a full-time permanent position. You will be required to work between Monday and Friday 0800-1630 hours at Christchurch Hospital.

In this role, you will be responsible for:

- Coordinating the Te Whatu Ora Waitaha Canterbury Interpreter Services with the day to day management
- Receiving, registering, prioritising and co-ordinating requests
- Processing weekly payments. Facilitating and ensuring the invoicing requirements of Te Whatu Ora Waitaha Canterbury are met to ensure contracted interpreters are reimbursed in a timely manner
- Coordinating workforce requirements
- Preparing trend reports and analysis
- Managing interpreter resources

**Ko wai koe | About You**

This Coordinator role would suit someone who enjoys working in a diverse team and is able to coordinate the team appropriately. To be successful in this role, you would should be able to build good relationships with others, take initiative and be proactive. Ideally you should have some administration experience, however this is also a great opportunity to start your admin career within the Health Industry.

**Ngā pūkenga me ngā wheako | Skills and experience**

This role requires the following:

- Experience working within public service or within the health sector, from a service perspective
- Ability to meet deadlines and work unsupervised
- Ability to work effectively, efficiently and calmly in a busy workplace and under pressure
- Self-motivated and an ability to contribute to and accommodate change
- Communication skills, both written and verbal
- Confidence and awareness when working with people of different cultures
- Computer skills (Microsoft Office, Excel, PowerPoint and Word)

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**:

- **s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Te Whatu Ora [Health NZ]**

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

**The Future of the Health Industry**

**Nau mai, haere mai, tauti mai