Earlier Mental Health Clinical

**The health of Aotearoa is at the heart of what we do**

Join our team as an Earlier Mental Health Clinician - Crisis Triage

Whakarongorau Aotearoa plays a vital role in taking care of New Zealanders when they need it. And to do that we take care and support our kaimahi, with some unique ways of working and attractive benefits. Working from home full-time or part, the role is unique, after all it should be, because every call, and need for support is unique and different. Discover how the health of Aotearoa is at the heart of our mahi.

**To tatou tikanga - Our culture**

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

**Ko wai mātou - About us**

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a digital health and social services organisation with a proven record of connecting people seamlessly with care when they need it.

Whakarongorau has the privilege of running free to the public, virtual health, mental health, and social services for the people of Aotearoa. We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

**Āu tāpaetanga ki te tīma - What you will bring**

You'll be an experienced registered Mental Health Clinician, who is comfortable working from home, or embracing a new way of working as part of our EMHR (Earlier Mental Health Response team).

We are a 24/7 mental health crisis triage service with various contracts across Te Whatu Ora localities, Police, and Ambulance Services. As you'll be working from home, you'll avoid the commute, and enjoy a balanced life to be at your best, with our flexible 4-week roster. You'll be part of a team of 40 mental health professionals, receive paid monthly supervision, and have all IT equipment provided. We know that if we can support you, you'll be able to support those we need to care for.

Daily you will be responsible for efficiently triaging incoming calls with the UK Triage tool, collecting and dispensing mental health information and advice to tangata whai ora. When clinically required, you will also coordinate with stakeholders like local crisis teams, the Police, and Ambulance services to guarantee that emergency mental health support is delivered promptly. By now you know how important this work is, and the qualifications and experience it takes.

**Mōu ake - About you**

**Ōu wheako ōu mātauranga hoki - Qualifications and experience**

You've done it before, we expect you to be a Registered mental health professional with a current NZ practising certificate, ideally with a postgraduate certificate with no limitations in working in mental health. Along with that you'll have a minimum of three years' experience in mental health settings, such as working with a crisis team, liaison psychiatry, community mental health team as a key worker/case manager, triage team, in-patient mental health team or as a current or former Duly Authorised Officer.

And experience in undertaking risk assessments and formulating safe, clear risk management plans based on collaboration with the client.

**Ōu āheitanga ōu pūkenga hoki - Skills and competence**

You'll know how to build rapport with callers and deliver a recovery-oriented, person-centred approach to working with people in distress.

You've also got the skills to utilise collaborative support planning and promote the caller to live as autonomously as possible in the community.

Sound clinical judgement in the assessment and management of suicide and other risks. The ability to implement plans to keep someone safe while they are being assessed via the telephone, along with that, the following are advantageous.
- Experience in the use of recognised therapeutic models and intervention strategies
- Good IT skills, with training provided to enhance tele-health capabilities
- Ability to effectively navigate the health sector, and complete referrals with verbal handovers to DHB, NGO, and Primary Care services
- High degree of cultural awareness and empathy, with Korero Māori or talanoa in Pasifika languages highly desirable
- Whakarongorau Aotearoa acknowledges Mana Māori and mātauranga Māori as