Te Papa Manaaki Clinical Case Manager

**Company Description**
**Waipapa Taumata Rau | The University of Auckland**

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers.

**Te Whiwhinga mahi | The opportunity**

We're in search of an experienced and culturally competent individual with a background in mental health or social work to support our Campus Care | Te Papa Manaaki Team. Campus Care coordinates personal and wellbeing support for our students and directs them to appropriate resources and further assistance.

The role of the**Case Manager is to provide health, wellbeing or conduct support and advice to students, staff and any member of the University community who has concerns about a student. Using a case management approach, the Te Papa Manaaki Case Manager will gather information, triage, assess and identify the appropriate support for the student.

The Te Papa Manaaki Clinical Case Manager internally known as Te Papa Manaaki Clinical Case Manager removes confusion for students and staff trying to navigate University processes and structures and gets them the right support, sooner. Students are supported to overcome barriers to success and health impacts are minimised.

**Responsibilities include**:

- Conducting psychosocial assessments and risk assessments and refer critical situations in a professional and responsive manner
- Coordinating communication with those involved, including the person who raised the concern, the student/s and other parties as appropriate
- Linking students to the appropriate support, from internal self-help information to external specialist services, and document advice in a support plan

This is a **full-time** (37.5 hours per week), **permanent**position.

Remuneration is $83,300 - $102,900 per annum, depending on skills and experience.
For more detailed information, please refer to the Position Description.

**He kōrero mōu | About you**

To be successful in this role, you will have the following:

- Bachelor's Degree or equivalent in Nursing, Occupational Therapy, Social Work or similar field e.g. Allied Health
- Current membership of a relevant professional body
- A minimum of 3 years’ experience working with or providing mental health support to students or young adults

Preferred:

- Experience working or volunteering in a tertiary environment and an understanding of student needs
- Knowledge or awareness of the issues affecting tertiary students and young adults
- Cultural competence in working with the diversity of the student population
- Proficiency in Te Reo Maori or pacific languages would be valued

**Mō tō mātou rōpū | About the team**

Te Papa Manaaki | Campus Care coordinates personal and wellbeing support for students. It provides early and holistic support with the aim of preventing further escalation, reducing the burden on the student of accessing help, minimising duplication and gaps in service provision across support providers, and minimising the burden on academic and other non-support staff of assessment and referral requirements.

**Ngā āhuatanga kei a mātou | What we offer**

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities.

The University is committed to providing an excellent working environment through:

- Flexible employment practices
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services.

For more information, please visit Staff Benefits.

**Me pēhea te tuku tono | How to apply**

Applications must be submitted online, by the closing date of **14 November 2025** to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

**Additional Information**

To be considered for this role, you must be eligible to work in New Zealand or hold a valid New Zealand work visa.

**_ Equity_