Guest Service Agent

2 days ago

Auckland City, New Zealand Holiday Inn Full time

**About Us**

We are so much more than an airport hotel. Located minutes away from Auckland Airport terminals and tucked away from road noise and flight paths, there’s no better place to relax before an early morning flight or layover than the Holiday Inn Auckland Airport. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

**A little taste of your day-to-day**:
Every day is different, but you’ll mostly be:

- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact - helping with everything from bill issues to restaurant recommendations

**What we need from you**

You will use your previous hotel experience and Opera (Property Management System) expertise to look after our guests, from arrival to departure and every step in between. As the face of the hotel your presentation, local knowledge and ability to take ownership of any issue or request will be the key to creating a seamless experience for each guest.

**What we offer**

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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