Implementation Coordinator

First Things First - What We Can Offer You - Hybrid working arrangements - Ground-breaking parental leave program - Up to 4 weeks' annual "Work from Anywhere" benefit - Second-to-none product training - Opportunities for growth, development and career progression - Fun team camaraderie and events - Paid volunteer leave days - Public holiday exchange - Casual dress - And a range of other fantastic benefits The Job Implementation Coordinators ensure Simpro Group service resource operations run smoothly, and are the primary contact with new customers during the onboarding process. What You’ll Do- Process new customer cases and book in implementation dates.- Ensure administrative functions and processes relating to service resources are carried out in the CRM.- Provide excellent customer communication, ensuring customers are responded to promptly.- Work to achieve 100% billable utilisation of service resources where possible and escalate service disruptions to the local Implementation Manager.- Help prepare customers for their successful adoption by providing resources and information to support the customer.- Liaise between internal stakeholders to ensure customer needs are met. This may include working closely with Professional Services, Operations and Sales.- Drive customers to book training and consultation time, to ensure the implementation does not stall. Backlogs of unscheduled time are reviewed periodically so customers do not ‘fall through the cracks’.- Collaborate with the Implementation Coordinator Team Lead to ensure global resource bandwidth needs are shared and addressed, as well as systems and processes are kept agile and up to date. What You’ll Bring- A genuine self-starter who has drive and determination- Excellent time management skills- Someone motivated by KPI’s and targets- Analytical and problem solving skills- Ideally someone with sales coordination or scheduling experience- You will excel if you have an understanding of software adoption processes and an insight into the trades industries Core values required of all Simpro, AroFlo, BigChange & ClockShark employees: While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us: We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Minority groups are encouraged to apply. Visit to learn more about us and our values. - _Please note, no agencies will be accepted in the recruitment of this role._ Welcome - Welcome to Simpro Together with AroFlo, BigChange and ClockShark we are one team made up of many nationalities. We are customer-centric, always putting our customers and teammates first. We take accountability, owning both our innovations and our mistakes. We're growth-minded, constantly learning and evolving. And most of all, we celebrate our successes together About Us - Simpro Group provides best-in-class SaaS field service management solutions to trade and field service businesses worldwide. The group comprises four industry-leading companies, Simpro, AroFlo, BigChange and ClockShark, with offices across North America, Australia, New Zealand and the UK. Simpro, AroFlo & BigChange provide comprehensive field service management software for growth-minded trade and field service businesses, while ClockShark specializes in time-tracking and scheduling software solutions. Together, these companies seek to drive businesses forward with solutions that empower teams to work smarter, provide foundations for business scaling, and offer data-driven insights to fuel decision-making. Simpro Group serves over 22,000 businesses and over 400,000 users worldwide and has a global workforce of more than 600 employees. Ready to transform your business? Explore our products at , , and .