Customer Operations Specialist

3 days ago


East Tamaki, New Zealand Salt Recruitment Full time

Be part of the Government sector that provides educational opportunities that support learners, employers, and communities to gain skills, knowledge, and capabilities Aotearoa needs now and for the future.

Waiaro | Be
- Driven Get your drive from deadlines, relationships & helping others.
- Able to work autonomously & present as an active team member.
- Effective when it comes to communication, you will be engaging with a large number of customers and employees daily, in various styles.
- Proactive, using that can-do attitude and engaging others to do the same.
- Collaborative, enjoy work, and make it fun but a hard-working environment.

Ng_ā_ Mahi | Do
- Onboarding and enrolling trainees, setting each one up for success as a part of their qualification journey.
- End-to-end process, from booking trainees into courses to making sure they have all relevant paperwork to complete their qualification.
- Ensure all data is entered accurately into the systems and all processes are adhered to and complied with.
- Keeping internal team members and stakeholders informed with updates.
- Delivering excellent customer service, responding to queries, and finding successful solutions.

P_ū_kenga | Have
- Experience in administration or coordination is required.
- Experience working in similar roles, and customer operations teams/environments.
- Good literacy skills, including experience working with multiple systems such as CRMs, Financial systems, etc.
- Communication skills include listening effectively, asking the right questions, and relaying the information in a way that is easy to understand.
- Proven problem-solving skills & be solution focused.

Salt is acting as an Employment Business in relation to this vacancy.

**Job Information**:

- Job Reference: JO-2306-335518
- Salary:

- Salary per: annum
- Job Duration:

- Job Start Date: ASAP
- Job Industries: HR & Business Support
- Job Locations: East Tamaki
- Job Types: Temporary



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