Network Security Operations Lead

**Lead a team of network and security operations professionals who are passionate about their customers’ cyber resilience.**:

- **Deliver industry leading Managed Network Security Services built on SASE, SD-WAN and NGFW products from Palo Alto Networks and Fortinet.**:

- **Location - Open, anywhere in New Zealand. We have offices in Auckland, Wellington and Christchurch.**

**Requirements**:
At DEFEND, we are passionately committed to achieving excellence in cyber resilience for all our customers. We join our customers on their cyber resilience journey, delivering world-class engineered solutions and outcomes following the DEFEND Way. Our approach combines strong delivery with a drive for innovation and thought leadership. We confidently work with our customers to deliver trusted cybersecurity transformation and continually innovate our products and practices.

**Role Overview**

As the Network Security Operations Lead, you will ensure the consistent and reliable delivery of industry leading Managed Network Security Services to our customers. You will drive continuous improvement activities, lead a high-performing team, and maintain robust relationships with our customers and partners.

**Key Responsibilities**
- **Service Delivery**:Ensure effective, secure, stable, and reliable delivery of all Managed Network Security Services to customers.
- **Collaboration**:Work collaboratively with other teams, customers, and partners to proactively operate and maintain services.
- **Communication**: Ensure efficient, constructive, and informative communication and engagement from the Network Security Operations Team.
- **Team Leadership**: Attract, develop, and retain the best network security talent, fostering a team capable of delivering exceptional outcomes.
- **Incident and Problem Management**:Oversee service fault investigation, incident management, and problem management, ensuring continuous improvement.
- **Customer Engagement**:Participate in customer review meetings and service improvement plans, supporting the onboarding of new customers and services.
- **On-Call Support**: Participate in on-call rosters and provide 24-hour availability of technical staff to support customer incidents.

**What You Bring**
- **Experience**:At least 5+ years working in a Network Operations Centre or a comparable environment supporting complex networking environments using SD-WAN, Firewalls and SASE based architectures
- **Documentation Skills**:Strong ability to write and review reports, processes, and general customer communications.
- **Leadership**:Previous experience as a people/team leader.
- **Technical Skills**: Strong knowledge of network and security protocols, technologies and best practices, comfortably able to provide and receive technical assistance and support.
- **Certifications**:Any of the following vendor certifications are desirable: Palo Alto Networks, Fortinet, or similar enterprise networking vendor certifications.
- **Cybersecurity Knowledge**:Experience in assisting organisations to identify, understand, and address cyber threats.

**How to Apply**

If you are a dynamic leader with a passion for cybersecurity and a commitment to excellence, we would love to hear from you.

Join us at DEFEND and be a part of our mission to deliver world-class cybersecurity solutions and outcomes.

**Benefits**

**About DEFEND**:
We're a business-centric cybersecurity organisation founded by a team of passionate cybersecurity experts whose mission is to - BUILD A CYBER RESILIENT WORLD. Over the last five years, we've experienced phenomenal growth, working with a wide variety of customers in New Zealand and across 66 countries and winning several industry awards, including Microsoft's 2022 New Zealand Partner of the year

Each customer we work with is different. Our dedicated approach is to help organisations progress on their cyber resilience journey by delivering outstanding industry services with the highest level of professionalism and care.

We hold ourselves accountable by our core values. Our People First culture sets us apart, and we believe working with DEFEND will be a time in your life you will look back on and truly believe you made a real difference.

**What’s great about working for DEFEND?**

By joining our innovative and creative team you will have the opportunity to contribute a variety of cybersecurity outcomes, from culture & awareness of cyber resilience, through to offensive & defensive security, developing yourself in technology and digital delivery across multiple sectors.

**Work life balance**:

- With a national focus throughout New Zealand, our team is made up of skilled individuals at different stages in their careers, therefore we can offer flexibility in base location, as well as embracing remote working
- Flexible working arrangements are available to suit your lifestyle

**Career / Professional Development**:
We will build on your learning to solve our customers most complex busines