Clinical Administrator/booking Clerk

**Mō te tūnga | About the role**

The Otolaryngology Department is located at the Christchurch Hospital. Otolaryngology focus on the medical and surgical treatment of hearing loss, ear infections, balance disorders, ear noise (tinnitus), nerve pain, and facial and cranial nerve disorders. They also manage congenital (birth) disorders of the outer and inner ear. - Our Otolaryngology kapa (team) are a supportive high achieving kapa (team), focused on serving the people of Canterbury and improving health outcomes and efficiencies for all tūroro (patients) and visitors who enter into our health system.

We are looking for a highly organised and experienced Clinical Administrator/Booking Clerk to tautoko (support) our clinical bookings on a full time permanent basis to join our team.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band/Profile 4A. For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand

In this role, you will be responsible for:

- To provide administrative support to the Department by managing the clinical/general dictation and typing of the clinical notes and transcribing letters.
- To book pre-admission clinics and patient admissions
- Coordinate operating lists and maintain the waiting list.
- Ensuring all information is collated, tūroro (patients) records are complete and managed
- Providing excellent customer service
- Good telephone etiquette

**Ngā pūkenga me ngā wheako | Skills and experience**

Your skills will include:
**Essential**:

- Accurate dictaphone typist skills and ability to understand and use medical terminology
- Demonstrated experience in a role which required meticulous attention to detail and accuracy
- Demonstrated experience in a role which requires you to communicate effectively both in person and on the telephone - in a courteous, helpful and compassionate manner
- Intermediate user of Microsoft Office suite e.g. Word, Excel and Outlook etc. with the ability to develop and learn new skills as new software programs and systems are introduced.
- Demonstrated organisational, time management / prioritisation and problem-solving skills
- Excellent organisational skills with the ability to prioritise being able to meet deadlines and work unsupervised
- Sense of humour, can-do attitude, reliable - only need to ask once, good personality fit, persistent

**Desirable**:

- Knowledge of the Patient Management System, Winscribe, Soprano, Scope and other current in-house computer systems
- Commitment to standards of excellence and service improvement.
- Broad administrative experience in a health-related field
- Ability to interpret multiple cultural accents with confidence to seek clarification if dictation is unclear

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora Health NZ, is driven by our **ā Mātou Uara (Our Value
- s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā hua | Benefits of working at Te Whata Ora [Health NZ]**

When you work at Te Whata Ora [Health NZ] you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At the DHB, you are part of something greater than yourself and encouraged to be your unique self.

We have a range of clinical and non-clinical roles at Te Whata Ora [Health NZ], there could be a place for you

Please visit our careers website for other roles and find your ideal fit within Te Whata Ora [Health NZ]

**The Future of the Health Industry**

**Nau mai, haere mai, tauti mai