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Customer Service Officer

3 weeks ago

Palmerston North, New Zealand MSD Full time

**Customer Service Officer**
- Join a supportive team of 4 as a reputable and integral Customer Service Officer
- Full-time Permanent opportunity in Palmerston North, NZ
- Be fully supported and encouraged in your role and work with other cross functional teams

**What You Will Do**
**Responsibilities include, however not limited to**:

Print and organise orders from the Customer Service Inbox as directed by the Customer Service Team Leader
- Enter customer orders with a high level of attention to detail
- Liaise with other departments as required to achieve positive outcomes for both our NZ organisation and our customers
- Aid and support on key department activities, initiatives and projects
- Ensure a high level of product knowledge is developed and maintained, of the entire company’s product range
- Demonstrate leadership behaviours that are consistent with company values
**What You Must Have**
- Previous experience in a Customer Service environment with a customer-first disposition
- Excellent communication, both over the phone and in person
- Possess a “can do” approach with a genuine desire to work with others in achieving desired outcomes
- Proficiency in Microsoft 365 programs and Excel
- Ability to quickly adapt to the use of new computer programs
- Ability to work under guidance and direction, but also demonstrate initiative if an opportunity is identified
- Excellent organisation skills and effective time management to organise and prioritise workloads
- Exceptional interpersonal skills allowing you to develop strong professional relationships across the business, and within the team
- Flexibility and adaptability within the role
**What You Can Expect**
- You will be joining a supportive and friendly team
- Excellent benefits and package
- Learn and grow in your role, upskill your knowledge

Allflex Livestock Intelligence is the world leader in the design, development, manufacturing and delivery of solutions for animal identification, monitoring and traceability. Our data-driven solutions are used by farmers, companies and countries to manage hundreds of millions of animals worldwide. By putting intelligent, actionable management information into farmers’ hands, our solutions empower them to act in a timely manner to safeguard their animals’ health and wellbeing, while achieving optimal production outcomes for a healthy food supply. Allflex Livestock Intelligence is a Livestock portfolio of digital products within Merck Animal Health.

**Who we are**

**What we look for...**

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us — and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular**Relocation**:
No relocation**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R168832