Leisure Centre Operation Manager
2 days ago
**About the Company**:
**Fernland Spa & Mineral Water Limited** operates a leisure centre in the beautiful Tauranga. Its facilities include hot pools, campground and accommodation. With the border reopening to outside world, we are expecting more and more local and international tourists. We are in the process of expanding and urgently need an experienced, hardworking centre manager in our busy operation. This is a permanent full-time role with an immediate start date. Previous relevant experience in the hospitality industry is required and you will be paid at reasonable market rate based on your experience and performance
**Responsibilities**:
- Planning and directing the centre main operations including quality, standards, cleanliness, guest satisfaction
- Filing and monitoring pool temperatures, cleanliness of spa, pool and campground areas
- Recruiting and training staff
- Arranging reception shifts
- Cash handling and confidence with the public
- Marketing and social media promotions
- Overseeing replenishment of shop stock and re-ordering of shop stock.
- Managing financials with support of director
- Ensuring highest levels of customer satisfaction and standards
- Seeking and responding to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction
- Resolving customer complaints and any problems that arise in the centre
- Reporting to director regularly about the operation financials and staff management
- Relief work as required including overnight shifts (reception, maintenance, cleaning, campground etc)
- Other management job as required by director
**Working Place, hours, Wages level and other benefit**
- Working at our leisure center located in 250 Cambridge Road, Bethlehem, Tauranga
- Hours: 40-45 hours per week
- Remuneration: Great market driven rates on experience and performance ranging $28-$32
- Annual Leave: 4 weeks per annum and KiwiSaver
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