Team Supervisor

**Bring your team leadership and relationship building skills to our collaborative team culture**:

- **Christchurch based opportunity**:

- **Full-time, 40hrs per week Monday to Friday**

**About us**

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

**About the Role**

Reporting to the New Zealand Technology Centre Manager, the Team Supervisor is responsible for ensuring team members follow correct processes, production standards and targets are achieved. This role collaborates closely with a range of internal and external stakeholders, building effective partnerships and meeting the required standards.

Main Duties include:

- Provide effective coaching, mentoring, and training for your team
- Ensuring the correct production processes and procedures are followed by the team on a job-by-job basis
- Monitoring SLA volumes and workflows to meet SLA timeframes
- Working closely with other supervisors to ensure resources between jobs meet SLAs
- Ensuring jobs are completed in full, on time and error free
- Resolving production issues and escalating where needed in a timely and efficient manner
- Technical support
- General administrative tasks
- Ensure your site is compliant with Canon Group and client Health & Safety Standards

**About You**

We are looking for someone with a ‘can-do’ attitude who relates well with a variety of people and can build constructive and effective relationships. You have proven experience in a supervisory role and enjoy the day-to-day of managing a team and providing an exceptional level of customer focus, along with:

- Strong people management skills and HR experience
- Experience in an operational/production environment
- Tech Savvy - strong systems experience
- Excellent communication skills, verbal and written
- Strong time management and organisational skills
- Excellent interpersonal and relationship building skills
- Intermediate MS Office experience (Word, Excel, and Outlook)
- Resilient and can work well under pressure

If this sound like you, then please apply

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.