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Operations Supervisor

2 weeks ago

Canterbury, New Zealand Red Badge Security Full time

Newly created position.
- Growth and progression opportunities available
- REDefine your career in a kiwi owned and operated business.

**Red Badge Group is New Zealand’s leading independent provider of security and crowd management services across Key Facilities. We are a trusted partner to our clients and communities, consistently REDefining expectations of service excellence within our industry.**

We’re currently seeking an **Operations Supervisor** to join our dynamic team on a permanent basis. If you’re ready to take the lead in a fast-paced, vibrant environment and drive operational excellence, then this role is for you. With a competitive salary and a range of development opportunities, you’ll play a critical part in our success story.
- we are a 24/7 operation, so you’ll need have some flexibility to work across a Monday to Saturday roster._

**About the role**:
Key responsibilities of this role include:

- Being the first point of contact with our front-line staff - including communications around unforeseen absences & general work-related queries
- Scheduling staff rosters, both for future requirements & at short notice, to meet client requirements.
- Motivating, engaging and developing our Red Security front line teams, ensuring standard processes are being followed by all staff members.
- Identifying and resolving operational issues and implement corrective actions.
- Monitoring and analysing performance metrics to ensure optimal performance and efficiency.
- Ensure compliance with relevant laws, regulations, and industry standards.

**About you**:

Key to your success in this role is your prior experience in a supervisory or leadership role within the operations sector. You’ll have a proven track record of implementing and driving operational best practices, along with strong communication and interpersonal skills with the ability to motivate and mentor a diverse team. You’ll have flexibility to adapt to changing priorities and a solution-focused mindset and a passion for fostering a culture of safety and compliance within the workplace.

**you’ll also need to have**:

- A full and clean New Zealand Driver’s license