Pak'n Save Ormiston Grocery Manager

We are currently looking for a suitable Grocery Manager to join our Management Team.

Leading from the front, you will ideally have a proven track record in KPIs such as sales growth, GP Targets, wages and compliance.

**PEOPLE/CULTURE FOCUS**

**_ LEADING AND SUPERVISING_**
- Provides clear & consistent direction
- Recruits and motivates the right people
- Invests in their people through training and development
- Sets and upholds standards (of product, service and behaviour)
- Role models the desired (positive) culture and behaviour (‘fair yet firm’)
- Acts with confidence, authority, integrity and empathy

**_ WORKING WITH PEOPLE_**
- Self-aware, approachable and mindful of their impact on others
- Demonstrates an interest in, and understanding of people, behaving in a culturally sensitive manner
- Is outgoing and supportive, recognizing and rewarding the contribution of others
- Actively builds a team spirit of openness and inclusiveness where staff feel able to offer ideas
- Listens, consults and communicates openly and proactively
- Adapts style to build and maintain relationships with multiple stakeholders (staff, suppliers, peers etc)

**_
PERSUADING AND INFLUENCING_**
- Makes a strong, positive personal impression on others
- Gains clear agreement and commitment from others by persuading or negotiating
- Inspires and convinces others, giving them the confidence to do their jobs effectively
- Facilitates discussions to ensure all ideas are heard and to influence outcomes and actions
- Manages conflict openly, fairly and quickly
- Uses questioning and listening skills to understand issues and create solutions with others
- Is resilient; persuading others to keep trying new things even in the face of setbacks
- Accepts new ideas and initiatives, able to adapt to changing circumstances
- Shares knowledge and expertise

**_
ADHERING TO PRINCIPLES AND VALUES_**
- Personally, upholds ethics and store Values and accepts nothing less from their team
- Consistently demonstrates honesty and integrity (in words, decisions and actions) in all of their dealings with customers, staff, suppliers and colleagues)
- Consistently, openly, and fairly addresses difficult issues (e.g., poor performance, conflict, theft)
- Follows due process on all issues of compliance
- Demonstrates a strong work ethic through their commitment to the organisation’s success, ownership of problems and self-discipline
- Leads by example in terms of store values, drive to succeed and positive outlook
- Challenges appropriately while respecting the position of others

**RESULT FOCUS**

**_ PLANNING AND ORGANISING (TO DELIVER RESULTS THROUGH OTHERS)_**
- Clearly communicates the goals and objectives of the business
- Plans activities and projects well in advance, and takes into account possible changing circumstances
- Works in a systematic way; putting systems and processes in place to ensure compliance and consistent levels of service despite changes in staff or suppliers
- Delegates effectively; empowering people yet holding them accountable
- Coaches' employees, providing clear, honest feedback on their performance
- Has effective time management; working on the business more than they work in the business

**CUSTOMER FOCUS**

**_ MEETING CUSTOMER EXPECTATIONS_**
- Brings everything back to the customer, identifying and focusing upon their needs & expectations
- Actively sets, monitors and maintains consistently high standards of customer service
- Continuously makes improvements for customers; seeking input from staff and customers to do so
- Creates an environment where customers want to shop
- Looks at, and responds to feedback from all sources
- Adopts a “service” mentality at all times regardless of their position or experience, genuinely enthusiastic about the difference service makes to the customer and success of the store

**ESSENTIAL**
- Computer literate and basic mathematical skills
- Good command of written/spoken English
- Retail experience to Assistant management or previous department management experience
- Physically fit and able to fulfil the requirements of the role.
- Must be eligible to work in New Zealand

**DESIRED**
- Experienced in SAP
- FMCG experience
- Proven leadership in a large team