Chilled Frozen Manager

Chilled Frozen Food Managers are accountable for the department's overall performance. Ordering, meeting sanitation standards, meeting and improving sales objectives, team member development, and workplace safety are among the responsibilities. This position also requires a substantial amount of attention to detail, precision, physical labour, and vitality. This position is responsible for preserving open communication with the Store Directors, Clerks, and Supervisor regarding the status of the department. You will be expected to set and re-set priorities, differentiate between the urgent and the important, solve problems, maintain and reconcile ideas, and lead programmed development and advancement strategies from inception through cultivation and completion.

**Responsibility**
- Enhance the reputation of the business by promoting and encouraging ‘best practice’ levels of customer service.
- Effectively resolve all customer related enquiries and complaints. Minimize customer complaints received.
- Reinforce and appropriately implement the businesses returns policy in all appropriate transactions.
- Ensures Foodstuffs New World promotional and pricing programmed are adopted so that the store presents a competitive and brand consistent offer to the market at all times.
- Ensure sales and GP targets for the department are met or exceeded and that wage costs are controlled appropriately. Monitor sales and create opportunities to increase on last year. Maintain 100% price integrity in the department.
- Control all Department Costs. Manage credits in a timely and tidy fashion to minimize waste and reduce loss. Hold suppliers accountable for damaged stock making sure credit notes find their way to the office.
- Ensuring the shop is full and appealing throughout the hours of trade, and that stock levels are controlled appropriately. Also ensuring all appropriate signage is displayed correctly and that advertised product is displayed meaningfully.
- Merchandising the department appropriately, as per the best practice manual. Building attractive / eye catching displays and ensuring the department merchandising standards invite purchases through attention to detail. Manage the layout of the department to maximize stock visibility to enhance sales potential.
- Ensure costs are kept within the parameters set out by Owner Operator. Achieve cost goals through monitoring department systems in an effective and timely manner.
- Manage assigned activities, promotions and initiatives within plan, budget and resource deployment delegations.
- Roster to ensure adequate staff levels at all times, keeping in line with wage percentage targets.
- Assist in recruitment of all team members into the department.
- Complete and document performance management discussions with all team members.
- Guide all department members through identified training to achieve desired standards of performance.
- Support the employees in the department involved in specific programmes / courses e.g. Management Development.
- Maintain food safety compliance in the department. Complete the Traceability forms as required.
- Have an understanding of health and safety management responsibilities relative to the position, including:

- Ensuring all methods to identify and manage safety hazards are fully adhered to.
- Implementing and maintaining health and safety and food safety policies to agreed standards.

**Minimum Guaranteed hours**: 30 hours per week

**Pay range**:$27-$30 per hour

**Requirements**:

- Must be New Zealander
- Provides clear & consistent direction
- Acts with confidence, authority, integrity and empathy
- Listens, consults and communicates openly and proactively
- Available for weekends

**Salary**: $27.00 - $30.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Shift work
- Weekend availability