Sales Consultant

1 week ago

Hamilton, New Zealand Travelex Full time

Sales Consultant
- Welcome to your next step in your Retail career and the world of possibilities that await you as part of the Travelex team, the world’s leading foreign exchange specialist
- Must be flexible to work weekdays and weekend shifts.
- As well as being self-motivated and enthusiastic, you will have the ability to work autonomously and independently.
- Key responsibilities
- Deliver excellent customer service
- Follow the sales process in order to maximize sales
- Understand features and benefits of all Travelex product lines
- Use every opportunity to upsell and cross-sell
- Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
- Adhere to promotional marketing offers
- Manage till stocks
- Achieve individual KPIs / targets
- Fully investigate over and shorts (differences) and report
- Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements
- Ensure compliance to legal and corporate requirements
- Maintain high standards of housekeeping and presentation of stores
- Contribute to the success of the team
- Complete training within required timelines
- Any other reasonable instruction
- About you
- Retail, cash handling and/or banking experience
- Good customer service skills
- Good numerical ability
- Good knowledge of product, services and procedures
- Demonstrated experience working with computer systems
- Ability to work independently as well as in a team environment
- Ability to handle routine activities with attention to accuracy and detail
- Flexibility to work different shifts and locations as required
- English language skills
- Personal qualities
- Self-aware, open minded with a high degree of personal and professional integrity
- The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders
- A strong record of performance delivery in their area of expertise, through increased sales and / or performance against KPIs
- The ability to analyse issues and solve problems
- Driver customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex
- Our Part of the Deal
- Provide on-going training, feedback, and career development opportunities throughout Travelex
- We will value your point of view and respect you as an individual
- Provide you the tools and resources required to do your job
- Recognize and celebrate your achievements for a job well done with an amazing incentive plan
- Discounts with airport retailers and restaurants, plus duty free discounts exclusive to airport staff
- Free uniform supplied
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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