Manager, Service

Canon is the world’s leading imaging organisation that actively inspire people with imaginative ideas that enable people to connect, communicate and achieve more than they thought possible.

When you join us, you’ll find a rewarding culture that values you. You’re empowered to focus on your career progression and turn your goals into reality. You’ll be an integral part of the group success.

**About the Role**:
We have a fantastic opportunity for a Services Manager to join our Business Solutions team in Dunedin.

This role is responsible for supporting local customers base and service teams (Dunedin, Invercargill, and Queenstown) ensuring the Service team is resourced, trained, and structured to be sustainable, flexible and Customer Experience focused.
- The position is responsible for delivering on the following key accountabilities:_

**Strategy** - How we utilize our resources to improve our business for the future
- Ensure a one-time quality experience for all our customer touch points
- Provide Strategic leadership and direction within the Service team ensuring.
- Ensure maximum brand awareness through the Service team. Maintain high levels of expectation and delivery of what the service team represents for the Canon Brand

**Operational Effectiveness**:

- Improving the mechanics of how we conduct our business
- Proactively identify opportunities to assist branch technicians with service calls and escalations where appropriate.
- Ensure the Service team consistently
- Review performance and development of staff, including field-based coaching through regular field accompaniments.
- Effectively manage performance through monitoring, implementing, and improving results both at team and individual level.

**Financial** - Understanding the true cost of conducting our business
- Assist National Service Manager with area profitability, performance and resources to meet or exceed agreed budgets for the Branch and Regional Service Teams. These can be revenue generating as well as cost reducing and commercially or efficiency driven.

**Customer**:

- Developing trust and confidence with our internal and external customers
- Utilise appropriate methods to monitor and manage customer inquiries and ensure that customer satisfaction is maintained.

**People** - Leading our people to ensure we provide a work environment that encourages our people to perform at their full potential
- Work with National Service Manager to ensure delivery of all KPI’s and expected outcomes
- Deliver overall team strength/competency through staff development and succession planning.
- Build strong working relationships with management and across other stakeholder groups to promote the work of the Service Team.

**About You**

The skillsets required for this role:

- Technical experience and knowledge
- Effective leadership skills including strategic management ability
- Proven experience to establish strong long-term relationships with customers
- Outstanding communications capability, verbal and non-verbal
- Ability to execute on tasks effectively
- Intermediate experience with Microsoft Office Suite such as Outlook, Word, Excel, Power Point
- Strong team player
- Superior time management skills
- Superior people management skills
- Customer Focus
- Strategic and Operational Decision Making
- Aligning performance for success
- Leading through vision and values
- Health and Safety - Proactively and effectively managing the health and safety of employees.

**What’s in it for you**:
You will get the chance to work for a multinational company, with a real opportunity to take your skills to the next level. We’ll also look after you with training and development, progression and promotion, recognition, and reward. You’ll have all the tools and support you need to grow, to bring your ideas to life and achieve your successes.

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.