Helpdesk Consultant

2 weeks ago

Auckland City, New Zealand MEGA Full time

**About MEGA**

MEGA The Privacy Company provides global services from its Head Office in New Zealand. Built with **Privacy by Design**, MEGA provides a range of end-to-end encrypted cloud storage and communication solutions for individuals and businesses.

We launched in 2013, and have grown to a global team of over 160 people who are motivated by next-generation technology and design. Currently, MEGA supports more than 260 Million global registered users, with desktop and mobile apps across all major platforms.

**About the role**

You will make an impact by:

- working with our experienced Help Desk team to ensure service levels are met and maintained
- resolving help desk tickets in a timely manner, providing exceptional customer service
- being able to identify complex and sensitive issues that need to be escalated to our management team
- performing under pressure at times to resolve customer problems.

There is some weekend work once a month which is rostered.

**About you**

You are passionate about customer service and enjoy resolving people's problems.

You have:

- preferably prior experience in help desk, support, and technical customer service roles
- the ability to learn quickly and educate yourself on new systems
- a passion for technology
- excellent computer and system skills that are backed by your patient nature, and strong problem-solving abilities
- a good command of spoken and written English
- a positive mindset and attitude, you enjoy a laugh and being part of a high-performing team.

**What MEGA offers**

Along with the freedom of remote and flexible working, continuous development, and opportunities for future growth, you’ll enjoy a competitive remuneration package.

This is a stable role within a secure industry, with the opportunity to work with passionate and experienced engineers, designers, product managers, and other stakeholders across the globe.

We have great and responsive leadership, a fun, hardworking team, and plenty of ongoing learning opportunities that mean you’ll continue to grow with us.

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