Wait Staff

2 weeks ago

Auckland City, New Zealand The Conservatory Restaurant and Bar Full time

**YOU MUST HOLD A VALID WORK VISA FOR NEW ZEALAND AND ALREADY BE IN THE COUNTRY.**

**SPONSORSHIP WILL NOT BE OFFERED**

**POSITION TITLE **Wait Staff

**OBJECTIVE OF POSITION **To prepare the venue for service and to provide professional, efficient and courteous service to customers.

**REPORT TO **Operations Manager / Manager on Duty

**RESPONSIBLE FOR **Ensuring 5* service is given every time.

**RELATIONSHIP WITH **Staff, Customers

**DUTIES AND **-Clean designated areas in accordance with procedures,

**RESPONSIBILITIES **morning/evening routines and hygiene requirements
- Change table sets as required and ensure dirty or dusty sets is exchanged for clean, usable items
- Clean and refill condiment sets
- Clean and refill water jugs
- Ensure table decorations are fresh
- Set chairs and stools in accordance with agreed standards, ensuring all hare clean, undamaged and in a good state of repair
- Ensure wait stations in sections are adequately stocked with replacement cutlery, napkins, pizza stands, cleaning equipment and any other items required
- Greet customers professionally and show them to their table
- Assist with any special needs of the customer, i.e. children, disabled or elderly patrons
- Assist diners with food and beverage selection by presenting the menu, explaining daily specials, answering food preparation questions and upselling appropriate items
- Take customer orders in a pleasant and efficient manner
- Ensure orders are double checked with the customer before entered into the system
- Serve food and beverages in accordance with agreed procedures, but above all in a professional, courteous manner
- Check with customer throughout their meal of any further needs
- Ensure tables are cleared quickly and efficiently and plates and utensils returned to the kitchen area
- Ensure customers are correctly charged, present the bill and take payment from the customer in accordance with the procedures of the establishment
- Answer phone if required and record booking details and advise the caller a manager will call back
- Participate in fire or evacuation drills and ensure complete familiarisation with all exits
- Be aware of and continually maintain the highest standards of personal hygiene and dress
- Report any problems with either customers or meals to the Restaurant Manager or Duty Manager
- Adhere to sanitation, safety and alcohol control policies

Follow instructions from Operations Manager or Duty Manager.

**PERSONAL ATTRIBUTES**
- Excellent customer service
- Good communication skills
- Positive and friendly manner
- Proactive
- Good personal hygiene
- Able to work as part of a team

**Job Types**: Full-time, Part-time
Part-time hours: 20-45 per week

**Salary**: $23.00 - $24.00 per hour

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- 10 hour shift

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Auckland Central, Auckland: Reliably commute or planning to relocate before starting work (required)

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