Retail Manager

**Retail Manager**

Kelly Tarlton's SEA LIFE Aquarium, 23 Tamaki Dr; Orakei
Auckland, AUCKLAND, New Zealand
New Zealand

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Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally on a daily basis? Then you have the magic to be Team Merlin at SEA LIFE Kelly Tarltons

**About the Role**

As the Retail Manager, you will oversee the daily and strategic operation of the instore and online gift shop at SEA LIFE Kelly Tarlton's.

Working closely with the leadership team, you will create, implement and drive operational strategies to exceed guest’s expectations and Key Performance Indicator (KPI) targets. Additional responsibilities include:

- Create, drive and implement new and innovative products to promote growth and improve spend per customer
- Assist in the creation, implementation and delivery of the overall operational strategy for the Retail department
- Lead the Retail team in its goal of delivering a world-class offering to our guests
- Management of the Retail stocktake, ordering and procuring
- Assist with the hiring, training, scheduling, and supervising of team members
- Ensuring all team members are trained in resolving guest concerns, upselling and overall customer service
- Duty management of the entire attraction on a weekly roster with the other duty managers

**About You**

You have a proven work history in the retail space, coupled with experience in a more senior/supervisory role. This combined with your visual merchandising, procurement, cash handling and stock control experience will set you up for success.

You are an outstanding communicator, who is confident yet approachable, and are able to use your knowledge and expertise to lead the team to achieve set targets and KPI's. Your ability to multi-task and have a flexible and adaptable approach along with the ability to meet deadlines and have demonstrated planning, organisational and time management skills are desired.

**Benefits**

Great people, great perks Working for one of Auckland’s top attractions, you will be working within a fun, collaborative and supportive environment. Enjoy our amazing benefits package, including a discretionary company bonus, corporate partnership discounts, and of course, a Merlin Magic Pass, which entitles you and your family and friends free admission to all our attractions worldwide.

Perhaps the biggest benefits of joining us are the invaluable opportunities through our extensive training and development courses across our ever-expanding group.

**About Us**

Merlin Entertainments is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. We operate in over 130 attractions across 25 countries, delivering memorable experiences to 54 million+ visitors a year.

We’re the leading operator of visitor attractions in Australia and New Zealand, with 10 attractions, including SEA LIFE, Wild Life, Madame Tussauds, and the Fly Treetop Adventures, amongst others.

Merlin Entertainments is driven by a strong social responsibility with the vision to create a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources. We strive to achieve this goal through our 3 charities: Merlins Magic Wand, the SEA LIFE Trust, and the WILD LIFE Conservation Fund.

So, if you are vibrant and passionate about delivering an amazing service within a great company and in a team who loves what we do - then we want to hear from you

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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