Banquet Operations Manager Holiday Inn Auckland

2 days ago

Auckland City, New Zealand IHG Full time

**About us**
Here are Holiday Inn Auckland, we take pride in what we do and achieve high service of standards by making sure our teams are well supported by providing:

- Room to have a great start in your career or take a step further in your career with us
- Room to be involved and be engaged with our team
- Room to grow yourself professionally and personally

If this aligns with what you are looking for, we'd love to give you a warm welcome to the Holiday Inn® family and join us as a **Banquet Operations Manager.**

**Your day to day**
Job Summary:
Manage the Banquet operations to obtain maximum profit and maximum guest satisfaction. Promotes the desired work culture around IHG’s Winning Ways of Do the Right Thing, Show we Care, Aim Higher, Celebrate Difference and Work Better Together. Delivers on our core purpose; Great Hotels Guests Love. Understands and cultivates the Holiday Inn Culture: “Stay Real Behaviour Cycle” through genuine people delivering real service.

Day-to-day Task:

- Co-ordinate the day to day operations of the Banquet floor to obtain maximum profit and maximum guest satisfaction
- Greet function organizers on arrival and ensure that their requests are dealt with
- Ensure the details on the event order are delivered
- Follow up problems which may arise from event order and room allocations and rectify as soon as possible
- Maintain master file of banquet functions
- Supervise VIP functions as required
- Oversee all service and set ups
- Ensure rooms, quality of food and final set up are inspected regularly
- Ensure all equipment requests are fulfilled
- Work in line with business needs
- Works with superior in the preparation and management of the department’s budget.
- Assists in coordinating the preparation of the departmental annual budget
- Control and monitor departmental costs on an ongoing basis to ensure performance against budget

**What we need from you**
- 2 years of related experience or an equivalent combination of education and experience with at least 2 years of supervisory capacity
- Diploma or Vocational Certificate in Sales & Marketing, Hotel Management, Business Administration, or related field preferred
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company
- Problem solving, reasoning, motivating, organizational and training abilities
- Excellent communication skills, written and oral with proficiency in English
- Must speak the local language

**What we offer**
Well, where do we start?
- An opportunity to kick-start your career adventure with a company take can take you around the world
- Free staff meals
- Free on-site parking
- Hotel discounts worldwide
- Strong pipeline of development
- Birthday leave

Job Reference: EMEAA35401

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