Frontline Station Support Officer

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change. **Station Support Officer - Gisborne** - **Based in Gisborne**: - **Band D Shift - $69,337 and $72,430**: - **Police Employee**: - **Permanent/ Full Time - Multiple Vacancies**: - **Nationally Advertised Vacancy**: - **JR 5348969** **Mo te tunga | About the role** The role of Frontline Station Support Officer is to provide customer service for our Front Counter based at the Gisborne Police Station. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner. You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately. The role of a Frontline Station Support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems and file management. **Key Accountabilities**: - Dealing with challenging circumstances in a customer services environment - Managing challenging situations involving members of the public in a professional, respectful, and empathetic manner. - Recording of complaints from members of the public, answering general inquiries and performing reception duties such managing contractor / visitor access. - Strong Organisational skills with the ability to multitask. - Excellent verbal and written communication skills - Available to work on Weekends, shift work and Public Holidays **He aha taau e kawe mai | What you'll bring** Being part of the Police whanau is about being our best to ensure our communities are safe and feel safe. Our Core Competencies provide a shared understanding of the behaviours, leadership and technical competence required for success at each level of Police. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others. **Whakaritenga motuhake | Special requirements** - Full New Zealand Driver Licence. - Police Vetting This role is set at **Individual Contributor level**, this means your key purpose is "to deliver or enable others to deliver Our Business". We will ask you questions based on "How we will deliver Our Business - Core Competencies" and the appropriate role level, i.e. Individual Contributor. These questions will be unique and specific to the role, focusing on the aspects the hiring manager believes are most important for that position at the time. **To view the position description for this role please copy and paste this link into a new browser**: **Mo tatou | About us** New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government's largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas. Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways. The work you'll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support. **_To view more detailed information about our recruitment process along with further details about requirements please click below link:_** Applicant Information Pack (External) **Utu a-tau | Salary** This position is covered by a collective agreement and salary will commence between $69,337 and $72,430 dependent on skills and experience relevant to the role.