Sales Representative and Customer Service Wanted

7 days ago

Rotorua, New Zealand BNC International Limited TA Cozy and Comfort Full time

BNC International Limited, t/a Cozy and Comfort, is a well-established tourism retail business based in Rotorua and involved in the production and retailing of high-quality quilted bedding products. We are looking for a reliable, dedicated and passionate Sales Representative & Customer Service staff. In this role, you will be responsible for promoting and selling our products to Chinese-speaking clients, leveraging your language skills and cultural understanding to build strong relationships and drive revenue growth.

Job location: Rotorua, Bay of Plenty

Number of positions for this job: 1

Employment type: Permanent

Days required: 6 days per week

Hours per week: minimum of 30 hours per week is guaranteed

maximum of 40 hours per week

Hourly rate: $27.00-$27.00

**Key Responsibilities**:

- Welcome and engage with tourist groups to ensure a positive and memorable first impression
- Present engaging and informative sales demonstrations tailored to visiting groups
- Support branch sales objectives through proactive customer interaction and occasional telemarketing
- Organize and merchandise stock; maintain a tidy, well-presented retail environment, including public spaces
- Manage stock storage and distribution with efficiency and care
- Represent the company professionally, respecting cultural differences and ensuring customer satisfaction
- Collaborate with marketing teams to organise campaigns for Chinese-speaking audiences
- Process retail transactions accurately and efficiently as required
- Participate in inventory counts and other stock control activities
- Maintain personal presentation in line with company uniform guidelines

**Job pre-requisites**:

- No qualification/relevant work experience is required as training will be provided
- Friendly and customer-focused attitude, especially with international guests
- Ability to communicate clearly, both verbal and written, and respectfully across cultures
- Physically capable of standing extended periods and performing merchandising and housekeeping tasks
- Comfortable using basic computing technology for sales and inventory processes
- This position will be based in the China Department, where the primary clientele will be Chinese tourists. Therefore, fluent in Mandarin is preferred.
- Ability to stay calm when customers are stressed or upset.
- Well-groomed and professional appearance.
- Must not have any criminal conviction
- Must pass the pre-employment drug test

Pay: $27.00 per hour

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