Loyalty Programme Lead

5 days ago

Auckland City, New Zealand SkyCity Entertainment Group Full time

Our Performance and Analysis team are looking for a Loyalty Programme Lead to join their team reporting into the Head of Loyalty and Insights. The purpose of the role is to develop and continuously improve the loyalty programme experience for SkyCity.

An influential role responsible for setting the member experience strategy.

**Mō te Tūranga | About the Role**
- Develop the delivery roadmap for the loyalty progamme for SkyCity
- Help build meaningful, concise customer insights and reporting
- Introduce a customer-centric mindset to loyalty campaign design
- Review and develop the loyalty programme brand in line with SkyCity brand strategy

**Mōu** **| About You**
- 5+ years relevant marketing and/or loyalty experience
- 3+ years experience in team management
- Experience in managing budgets
- Market research and customer insights experience
- Strong stakeholder management experience

**Ngā painga | Benefits**
- A supportive, diverse company culture
- Medical insurance
- $2.50 cooked meals in our staff cafeteria (there's some healthy salads as well)
- Staff convenience store (discounted eggs, butter, bread, milk etc)
- Heavily discounted staff car parking
- Career progression
- Discounts at our outlets
- Free trips for you plus one as many times as you like up the Sky Tower (if you like heights and not too busy)

We are passionate about maintaining a strong sense of team, therefore we require someone with drive, enthusiasm and a good sense of humour. Your best attributes should be your high attention to detail and your ability to manage conflicting priorities.

**_ At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you._**

**_ SkyCity takes its commitment to Host Responsibility seriously. Every member of our team, no matter their role, contributes towards SkyCity's culture of customer care_**_._

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