Assistant Manager Customer Care Solutions

Exciting new opportunity based in Lower Hutt with the flexibility to work from home.
- Main focus on people leadership, strategic initiatives, and key stakeholder engagement - let's take your leadership skills to the next level.
- Great opportunity to put your people skills and forward thinking to the test and doing right by our customers and our people.

Our Customer Care Solutions team lays at the very heart of delivering effective everyday excellence to help our customers find debt payment solutions and get their financial situations back on track. We are proud of how we help our clients in a uniquely Kiwibank way and know that our approach is the right way.

**He aha te ia o tēnei mahi - What's this role all about**

This role is cornerstone to driving our performance in our market and shaping our future success. This busy role supporting our Lower Hutt based Senior Manager Customer Care Solutions and Complaints and leading our Wellington based team. This role has a huge focus on day-to-day leadership, coaching and development of our people and a strong focus on the right outcomes for our customers and Kiwibank.

**Tā mātou e kimi nei - What we are looking for**
- We're looking for someone with exceptional leadership skills and experience.
- A customer focused person with a knack for problem-solving.
- An individual who has a passion for leading a team to success, proven ability developing people, lifting performance and driving operational excellence.
- Someone who is experienced and comfortable developing and maintaining internal and external key stakeholder relationships.
- With the ability to develop and deploy strategic initiatives which will provide exceptional customer outcomes while mitigating risks.

Can you play in the grey and work in a fast-paced role that every day will bring something different, can you multitask and where strength agility and resilience is part of who you are? Then you may have what it takes to lead our high-performing team and and we would love to hear from you

**Ngā painga mōu - What's in it for you**

When you join us at Kiwibank, you'll be given the support you need to succeed. Our work environment is safe, accessible, and representative of our customers and communities. We're proud to have the **rainbow tick**, we are a **certified B Corporation**, and we were the first bank in NZ to get the **gender tick**.

Our great range of benefits for permanent employees include health and life cover, discounted banking, insurance products and an incredible package for new parents. We're also an accredited Living Wage employer. We have LinkedIn learning, Te Reo lessons, Health and wellbeing offerings such as Employee Assistance Programme and free flu vaccinations.

**At Kiwibank we're all about making Kiwi better off, and that means you too**

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Your employment would start with us during a period of community transmission of Covid-19 throughout New Zealand. As a business operating in that environment, we have responsibilities under the Health and Safety Act 2015 to minimise the risk that our workers might catch or transmit Covid-19 while at work._**

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Being fully vaccinated against Covid-19 is therefore a condition of all roles with Kiwibank for any new employee who is able to be vaccinated. Your employment would be conditional on you being fully vaccinated against Covid-19 and providing us with evidence of this._**

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Under the current Covid Red traffic light framework, you will be required to work from home. It's essential that you have suitable broadband internet, private workspace with your own desk and chair. Technology, including a laptop and headset will be provided. Once the Covid restrictions ease you will be welcomed back into the office, with continued flexibility to work from home._