IT User Support

1 week ago

Auckland City, New Zealand Paragon Recruitment Ltd Full time

Join a market leader on their journey to becoming the global leaders in "Accelerating the future, to improve people's lives"
- Collaborate with some of the most innovative and forward-thinking people in tech
- Hybrid and flexible role, with excellent benefits on offer

**End User IT Support / Helpdesk Lead**

Fisher and Paykel are a New Zealand-born company with a truly global mindset and an incredible global innovation ecosystem. Our people are at the heart of everything we do, bringing innovation and changing the everyday into something out of the ordinary.

**About the role**:
One of our valued employees recently stepped up into a new role and we need you to fill this gap.

You are a “technology enabler”, someone who likely knew what the inside of a computer looked like before you could walk, and enjoy learning new things every day, putting that knowledge to good use by supporting those around you and enabling and empowering them to use technology to do things better, smarter.

Every user support interaction is an opportunity to learn something new, share your knowledge, delivering a compelling experience to end users on all their IT needs. Alongside this you will be leading IT-specific projects within FPT and collaborating with the wider F&P IT function where needed.

**About you**:
Naturally, you will have a few years of IT end-user support experience, performing 1st and 2nd line support, and have a few projects under your belt that you are proud of.

You will be directly supporting 100+ NZ/AU-based employees, contractors, and partners along with indirectly supporting China-based staff in conjunction with our IT-based support person in China.

Furthermore, you will provide consultative guidance to users, working with the business on the design or installation of new systems, onboarding, and offboarding end users, and working with IT Management to ensure systems are in line with IT policies and standards, and international best practices. We run enterprise software within Microsoft, Apple, and Linux environments, and ideally, you will have experience in a similar enterprise environment.

If you have experience working in a helpdesk or IT user support environment with excellent system administration and troubleshooting knowledge, are passionate about customer experience, and love working at a fast pace, we’d love to hear from you

Any related qualifications such as ITIL or Microsoft Specific ones will be advantageous, but if you don’t have those yet and perhaps are not as senior as this role calls for but have a great attitude and eagerness to learn as you go, please still apply

  • IT Desktop Support Technician

    2 days ago

    Auckland City, New Zealand Milestone IT Full time

    Ellerslie Auckland location - Contract role - Excellent career progression ️ Looking for a Skilled IT Desktop Support Technician? Look No Further! ️ Introducing our exceptional Desktop Support Engineer Level 1/2 position! Are you seeking a dynamic role that combines technical expertise with excellent problem-solving skills? Look no further, as we have...

  • Desktop Support Engineer

    6 days ago

    Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • Desktop Support Engineer

    1 week ago

    Auckland City, New Zealand Total IT Global Full time

    **Job description** - Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement -...

  • Desktop Support Engineer

    2 weeks ago

    Auckland City, New Zealand Total IT Global Full time

    Provide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...

  • IT Support Level-1

    3 days ago

    Auckland City, New Zealand Milestone IT Full time

    Immediate start - Part-time (3 days/week) - Auckland location Our client, a global leader is seeking an IT Support Technician Level 1 to work part-time 3 days a week to provide support to the internal users *** **The duties you will perform include but are not limited to;** - Provide support to the internal users in an office environment - Installation of...

  • End User Support Specialist

    6 days ago

    Auckland, Auckland, New Zealand beBee Careers Full time

    End User Support SpecialistThe End User Support Specialist plays a pivotal role in the Infrastructure & Technology Operations Team, contributing to the successful enablement of enterprise-wide IT strategy, vision, and roadmap.This position focuses on providing End User Computing Services to enhance user experience through desktop-related technologies and...

  • End User Support Engineer

    1 week ago

    Auckland City, New Zealand AIA Full time

    At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing. The...

  • IT Desktop Support Engineer

    1 week ago

    Auckland City, New Zealand Milestone IT Full time

    Immediate start - Ellerslie location - Excellent career progression Milestone IT is currently working with this brilliant nationwide business who right now has an exciting opportunity for an experienced IT Support Engineer to join a great team. Working with a small team of IT specialists, you will be Providing High Level 1/Level 2 support to users both on...

  • IT Technician

    2 weeks ago

    Auckland CBD, New Zealand IT Support Guy Full time

    Job Description: Key Responsibilities: Provide Level 1 technical support, including troubleshooting hardware, software, and network issues. Perform basic network and server support tasks, including connectivity testing and configuration. Document and maintain accurate records of all support requests, resolutions, and project progress. Ensure end-user...

  • Helpdesk Support IT Level 1

    7 days ago

    Auckland City, New Zealand Milestone IT Full time

    Excellent career progression - Ellerslie Auckland location - 6 months initial contract Milestone IT is currently working with this brilliant nationwide business who right now have an exciting opportunity for an experienced Desktop Support Consultant to join a great team. Working with a small team of IT specialists, you will be Providing High Level 1...