Infrastructure Operational Delivery Manager

Nau mai, haere mai. We’re Chorus. You may have already heard about us and know we’re the team empowering the digital future of Aotearoa with our ultra-fast fibre. We’re a talented bunch who are passionate about our purpose: _Unleashing potential through connectivity._ _Enabling better futures for Aotearoa._

**Te Momo Tūranga | Contract**: Permanent, Full Time

**Te Wāhi |Where**: Auckland or Wellington

**Te Pūtake | Why we’re hiring**: We’re stepping into our next chapter, aspiring toward 80% fibre uptake across the motu by 2030. With our new strategy providing the roadmap for what we’re working to achieve and how we’ll get there, opportunities are emerging as we seek to expand our capability and talent in new and different spaces.

**Te Whiwhinga Mahi | The Opportunity**

Lead the Infrastructure Backbone of NZ’s Digital Future

If you’re an experienced operational leader who thrives on driving delivery, navigating complexity, and managing critical infrastructure, this role is for you. As the Infrastructure Operations Delivery Manager at Chorus, you’ll play a vital role in ensuring the seamless allocation and implementation of space, power, and connectivity to support our national telecommunications network.

In this position, you’ll lead a high-performing team tasked with managing requests to install equipment across a range of Chorus assets - from exchanges to radio sites and poles throughout Aotearoa. This is a delivery-focused role with real impact. You’ll oversee the end-to-end process from customer request through to build and billing, making sure everything runs smoothly and efficiently. Along the way, you’ll collaborate closely with service partners, internal teams, and stakeholders to ensure delivery aligns with our strategic goals and infrastructure needs.

You’ll also bring your expertise to product development and customer engagements, supporting Chorus’ evolving service portfolio. Whether you’re guiding colocation strategy, optimising infrastructure use, or resolving complex delivery challenges, your work will directly support the services that connect people and businesses across the country.

To succeed in this role, you’ll need to be confident making decisions, proactive in stakeholder engagement, and comfortable working at pace across multiple functions. You’ll also have a firm grip on operational and financial performance, ensuring every project is delivered to standard, on budget, and with the customer in mind.

If you’re ready to lead with purpose, shape essential services, and work at the heart of Chorus’ network operations, we’d love to hear from you.

**Ō Wheako, ō Pūkenga | Your Experience**

You’re someone who knows how to lead from the front, keep delivery on track, and build strong relationships across the board. You’ve likely worked in a fast-paced environment where juggling customer needs, operational demands, and team leadership is second nature.

To thrive in this role, you’ll bring:

- At least 5 years managing operational or service delivery teams in customer-facing roles
- Hands-on understanding of project management principles
- A proven track record of lifting team engagement and performance
- Strong communication skills across all levels of an organisation
- Familiarity with telecommunications networks, power, or building services (a bonus, but not essential)
- Confident leadership and people management abilities
- Experience overseeing infrastructure assets and managing operational data and records
- Strong background in supplier and contract management
- Awareness of telco network operations and related infrastructure
- Sound judgement when navigating legal, regulatory, and risk considerations
- Sharp commercial instincts and solid negotiation skills

Clear, concise, and effective communicator

Not sure that you meet all the requirements? If you still think you could be great for the role, we encourage you to apply

**Mō mātou | About us**

We’re shaping a future where all New Zealanders are free to access opportunities that define their own lives, as we expand our network to help Aotearoa grow.

With a new strategy in place and a powerful, inspiring purpose, Chorus is an exciting space right now. We’re on the path to moving from being the great network builder to being the great network operator. To do that, we embrace our mindsets_: Be bold, ignite growth_, _Honour our past, reimagine our future_, and _Connect communities, empower people_. We need people who not only embody these mindsets and the underpinning behaviours but who also inspire others to do the same.

With our Chorus Care package benefits behind you, you’ll have the opportunity to learn and grow alongside a caring, open-minded team in an environment that embraces diversity, encourages innovation, redefines flexibility, and offers an enviable work life balance.

**Nōu te mana | Work your way**

**He Wāhi Whakaōrite Whiwhinga Mahi.**

**Required Skills**:

- Strong leadership and strategic direction ski